Surface Pro 3 Blue Screen due to Wifi?

Anonymous
2014-06-30T17:19:17+00:00

You guys are lucky.  The marvell network adapter is causing a BSOD for me.  I linked some of my memory dumps for MS or anyone interested.

MiniDump

https://onedrive.live.com/redir?resid=63F5D6A6AB9AA87E!32762&authkey=!ADC7RkR1Ol-EjYU&ithint=file%2c.dmp

Full Memory Dump

https://onedrive.live.com/redir?resid=63F5D6A6AB9AA87E!32763&authkey=!AOpLL7cw2JTzqk4&ithint=file%2c.DMP

Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Only kernel address space is available

************* Symbol Path validation summary **************

Response                         Time (ms)     Location

Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 8 Kernel Version 9600 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Machine Name:

Kernel base = 0xfffff8039b818000 PsLoadedModuleList = 0xfffff8039bae22d0

Debug session time: Fri Jun 27 12:21:18.597 2014 (UTC - 4:00)

System Uptime: 0 days 0:02:39.786

Loading Kernel Symbols

...............................................................

................................................................

.......................................................

Loading User Symbols

Loading unloaded module list

..........

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 139, {3, ffffd00098def340, ffffd00098def298, 0}

*** ERROR: Module load completed but symbols could not be loaded for mrvlpcie8897.sys

*** ERROR: Module load completed but symbols could not be loaded for wificlass.sys

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : mrvlpcie8897.sys ( mrvlpcie8897+18cdb )

Followup: MachineOwner

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-12-11T00:01:14+00:00

Confirmed by Microsoft:

Solution Task || v-2sack || 08-Dec-2014 12/08/2014 11:12

Symptom:

Machine  (Surface Pro 3) running with "Windows 8.1 Pro" crashes with the bugcheck "0x0000000a (0xfffff6f000cf5000, 0x0000000000000002, 0x0000000000000000, 0xfffff800bc365f66)" after you connected it to the employee network called "XXX"  using CISCO wireless network and it crashed only if the feature Flexconnect (CISCO WIRELESS) was enabled.

Cause:

Cisco wireless Access Points was outdated.

Resolution:

Cisco updated the wireless Access Points to a new version of code which resolved the issue completely.

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Anonymous
2014-12-09T13:12:54+00:00

Well after a couple weeks working with Microsoft Commercial Technical Support a situation arose that resolved this issue. Apparently our Cisco support vendor was having the same complaint at another of their customer's site. There was a firmware update for the Cisco 1142 access points. To be specific the version is 7.6.130.0. We applied this update to all of our APs and this fixed the BSOD on all of the Surface Pro 3 devices.

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  1. Anonymous
    2015-03-03T17:15:48+00:00

    That's odd.  I would uninstall both (and delete the drivers) and do a scan for hardware changes and point to the right driver when it's detected (assuming you have it on the SP3 or a thumb drive).

    I have the following Network adapters listed in the device manager:

    • Bluetooth Device (Personal Area Network)
    • Bluetooth Device (RFCOMM Protocol TDI)
    • Cisco AnyConnect Secure Mobility Client Virtual Miniport Adaptor for Windows X64
    • Marvell AVASTAR Wireless-AC Network Controller
    • Surface Ethernet Adapater

    The Cisco Anyconnect is the software I use to log in with a VPN to work when I am away from site.

    The Surface Ethernet Adapter I presume is the ethernet adapter of my dock station.

    I have now  uninstalled both of the Bluetooth devices listed above using:

    • Properties -> Driver -> Uninstall (to uninstall the driver (advanced))

    But as soon as I scan for hardware changes both devices come back with a Microsoft version  6.3.9600.17238 driver.

    I think you're in the wrong spot--look under Bluetooth in Device Manager, not Network Adapters, and look at the Marvell adapter there

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  2. Anonymous
    2015-03-03T17:02:51+00:00

    That's odd.  I would uninstall both (and delete the drivers) and do a scan for hardware changes and point to the right driver when it's detected (assuming you have it on the SP3 or a thumb drive).

    I have the following Network adapters listed in the device manager:

    • Bluetooth Device (Personal Area Network)
    • Bluetooth Device (RFCOMM Protocol TDI)
    • Cisco AnyConnect Secure Mobility Client Virtual Miniport Adaptor for Windows X64
    • Marvell AVASTAR Wireless-AC Network Controller
    • Surface Ethernet Adapater

    The Cisco Anyconnect is the software I use to log in with a VPN to work when I am away from site.

    The Surface Ethernet Adapter I presume is the ethernet adapter of my dock station.

    I have now  uninstalled both of the Bluetooth devices listed above using:

    • Properties -> Driver -> Uninstall (to uninstall the driver (advanced))

    But as soon as I scan for hardware changes both devices come back with a Microsoft version  6.3.9600.17238 driver.

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  3. Anonymous
    2015-03-03T15:47:32+00:00

    The Marvell one should be showing the same driver version as the Wifi driver.  I would completely uninstall the driver for that Bluetooth device and then point to the .151 driver to make sure the right one gets installed

    They are both Marvell and as far as I know I only have ONE Bluetooth device, not sure why two area listed.

    Should I just "uninstall" both and restart the machine to see it it updates the driver to the .151?

    That's odd.  I would uninstall both (and delete the drivers) and do a scan for hardware changes and point to the right driver when it's detected (assuming you have it on the SP3 or a thumb drive).

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