Surface Pro 7 WiFi says "Connected, no internet" when internet is working

Hi,

Glad to hear that!

It seems that Microsoft is having some issuses with properly implementing power saving sleep / wake up.

A pity, and annoying for customers. Hope they read this forum from time to time and improve ;)

Regards,

Adam

A couple of days and this issue hasn't happened. No calls dropped so i feel great. Thanks for the support.

Thanks for the continued effort. Yes I don't seem to be having WiFi issues at all but I'm looking for network stability if at all possible so I did take your WiFi suggestions too. Dropping repeatedly out of meetings has become very frustrating in the time of the pandemic when that's how all my meetings are held.  I've now changed both Idle power saving and energy-efficient ethernet to disabled. I'll report back on any improvements.

Hi John,

Changes from my earlier post (second one) were only proven to help for wifi issues.

In your case I would try disabling Idle Power Saving and Energy-Efficient Ethernet.

Hope you'll figure out working configuration, but in case, you might also want to chat with Microsoft Support. In one case they were really able to help me, unfortunately when it comes to network connectivity they may have issues with connecting remotely to your PC.

Regards,

Adam

Thanks AdamC. I did make the changes from your earlier posts but came in this morning and had the issue again within 5 minutes of my first teams meeting.  looking at the Ethernet Adapter Properties in the device manager I see the image below. I have these docks: Microsoft Surface Dock (PD9-00003)