Like all of you I am in the same boat with this battery issue/warranty expiration, However here is what I have found in regards to this issue ;
First and foremost, this issue was known to Microsoft before the Surface 4 was sold to the general public. How do we know this? Because the issue was happening to the Surface 3.
Secondly, a new UEFI firmware was issued in September of 2018 which allowed us to limit the battery to 50% charge state "in case we wanted to leave the charger connected for an extended period of time", however, Microsoft never notified us of this change
nor did it explain why we needed the change AND did not change the default setting to 50% in the new firmware but rather left that option up to us the consumers who had no idea that leaving the Surface plugged in could lead to this issue.
Microsoft documents ;
The Surface Pro 4 Users guide does not mention that the Surface should not be connected to the power supply for any extended period of time.
How to charge Surface
Applies to: Surface DevicesSurface
No where in this document does it state that your surface should or could be connected to the charger for an extended period of time.
Here’s some info about charging your Surface and what Microsoft-licensed power supplies are available for Surface.
For Surface Studio power information, see Troubleshoot
power problems with Surface Studio models.
Having issues charging your Surface, or other battery related issues? See Surface
Battery won’t charge or Surface won’t run on battery.
Connect your charger
To begin charging your Surface, connect the power supply that came with your Surface to a power source such as a wall outlet, power strip, or surge protector.
Picture
You can plug the charging connector into the charging port on your Surface in either direction, except on Surface 3 where the charging connector must be plugged in with cable extending down and the LED
indicator facing you.
When the power supply is connected to your Surface, connected to a power source, and your Surface is receiving power, the LED indicator on
the tip of the power supply's charging connector will be lit.
If the LED indicator is not
lit, you may have an issue with your power supply. For more info, see What
to do if your Surface power supply or charger doesn't work.
We strongly recommend that you use only a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery. You can purchase
Microsoft-licensed power supplies from the Microsoft Store.
Important: Third-party compatibility
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft
or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries,
or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty.
For devices using USB-C
For Surface devices that have a USB-C port, you can choose to charge your device using that. If you choose to do so, keep these things in mind:
- For best performance, we recommend using a USB-C charger that provides at least the same wattage as the power supply that was included with your Surface. For more info about Surface power supplies, see Surface
power supplies and charging requirements, below.
- If you connect a lower-voltage charger or a USB-A charger with a USB-A-to-USB-C cable, your device may charge slowly or you may receive a “PC isn’t charging” error. Please connect a recommended charger instead.
- If the battery is drained, and the charger you’re using uses 60 watts or more, your Surface will instantly turn on when you plug it in. If you’re using a charger that uses less than 60 watts, your Surface must charge
to 10% before it will turn on.
- You won't be able to charge your Surface with a Surface Connect charger and USB-C charger at the same time. If both are connected, your Surface will only charge from the Surface Connect
charger.
- Surface Studio 2 has a USB-C port, but it doesn't have a battery and doesn't receive inbound power through USB-C. You should use the power cord that came with your Surface Studio 2 for power.
- If you experience charging issues when using a USB-C port, see Fix
USB-C problems.
Product safety warnings and instructions
Applies to: MouseSurface
HeadphonesMobile DeviceXboxMicrosoft
BandHoloLens DevicesKeyboardOther
HardwareAzure Kinect DevicesSurface
HubSurface DevicesSurface
DockMixed RealitySurface
PenSurface Earbuds Less
Cleaning & usage instructions
Always handle your Surface with care to maintain its appearance. For cleaning instructions specific to your Surface and its accessories, see Clean
and care for your Surface, Care for Surface Headphones, or Care
for Surface Earbuds.
This symbol identifies safety and health messages in this device guide.
NOTICE: Read safety and health information
Applies to: all products
Microsoft products are developed to be safe and effective. Please read this guide for important safety and health information about your device and for the terms of the Limited Warranty that applies to your device.
The guide is intended to help you be more comfortable and productive while using this device. Failure to follow the instructions for proper set up, use, and care for your device can increase the risk of serious personal injury, death, or property damage.
You can find additional support at support.microsoft.com or
on the Surface App for Surface devices.
NOTICE: Read use instructions
Applies to: all products
Failure to properly set up, use, and care for this product can increase the risk of damage to your device or devices. Read this guide and keep all printed guides for future reference. For replacement guides,
go to support.microsoft.com or refer to the Microsoft Help and Support section for contact
information.
Caution: Device stability
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Mobile devices, and Surface docking stations
Do not place your device on uneven or unstable surfaces. Be sure to hold it securely when it is carried and not via an accessory, cable, or cord.
Failure to hold your device securely could cause it to fall or hit a person or object, which could damage your device, damage other property, or cause personal injury.
WARNING: High-risk use
Applies to: all products
Your device is not designed or intended for use in any application or situation where failure of any kind of the device could
lead to death, serious bodily injury, or severe environmental damage (“high-risk use”). If you elect to use your device for a high-risk use, you do so at your own risk.
Caution: Touch-screen glass
Applies to: Surface, Mobile devices, and Surface Hub
The touch screen on your device, like most touch screens, is made of glass. The glass can break if your device is dropped or receives a significant
impact. To reduce the risk of personal injury, avoid touching the screen if the glass is broken, chipped or cracked and arrange to have the screen replaced.
A cracked or chipped touch screen caused by misuse or abuse of your device is not covered under the Standard Limited Warranty.
CAUTION: Hearing Safety
Applies to: Surface, Xbox, HoloLens, Surface Headphones, Surface Earbuds, and Mobile devices
Frequent or extended exposure to loud noise or sounds when using a headset or headphones can cause temporary or permanent hearing loss. Individual
susceptibility to noise-induced hearing loss and potential hearing problems varies. Also, the sound volume produced by a device may vary depending on the nature of the sound, device settings, and the headset or headphones used. As a result, there is no single
volume setting that is appropriate for everyone or for every combination of sound, settings, and equipment.
Here are a few common-sense recommendations to minimize your exposure to loud noises or sounds when using a headset or headphones with your device:
- Minimize your time listening to loud sound. All of the sound you are exposed to each day adds up. At maximum volume, listening to music or other content on your device with a headset or headphones can permanently
damage your hearing in 15 minutes. If you are exposed to other loud sounds also, it takes less time listening at high volumes to cause hearing damage.
- The more time you spend exposed to loud sounds, the more likely you are to damage your hearing. The louder the sound, the less time that is required to damage your hearing.
- Always turn the volume on your device down before plugging a headset or headphones into your device. Set the volume loud enough to hear clearly in quiet surroundings, and no louder.
- Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume could still damage your hearing.
- Do not increase the volume to block outside noise. The combination of outside noise and sound from your headset or headphones can damage your hearing. Sealed or noise-canceling headphones can reduce outside noise
so that you don’t have to turn up the volume.
- If you can’t understand someone nearby speaking normally, turn down the volume. Sound that drowns out normal speech can damage your hearing. Even with sealed or noise-canceling headphones, you should be able to
hear nearby people speak.
- To minimize the potential for hearing damage, keep the volume low enough that you can carry on a conversation with people nearby.
- Headphones and headsets can attract dangerous objects like staples and paper clips. Always check your headset or headphones before use.
- Use of a headset or headphones while driving may be prohibited or restricted in your area; check your local laws and regulations for further information.
Finally, be aware of hearing loss symptoms. It’s a good idea to have your hearing checked regularly by an audiologist. Stop using a headset or headphones with your device and have your hearing checked if:
- You experience any hearing loss symptoms
- You hear ringing in your ears
- Your speech sounds muffled, dull, or flat.
WARNING: Parts of this device are magnetic
Applies to: Surface, HoloLens, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, and Surface docking stations
Parts of your device are magnetic and may attract metallic items. To reduce the potential risk of sparks and resulting damage to your device, other
objects, and/or possible personal injury, verify the electrical connection areas are free of metallic objects before interconnecting devices or charging connectors. Do not place magnetically sensitive devices, credit cards, other magnetic storage media near
your device to reduce the potential for magnetic interference between your device and other devices, possible disruption of medical device operation, or corruption of magnetically stored data.
WARNING: Ports and openings
Applies to: all products
To reduce the risk of fire, electric shock, or damage to your Microsoft device
- Do not insert objects into the fan, vents, ports, kickstand slots and hinges, spaces around keys or other opening.
- Do not attempt to clean ports, kickstand slots and hinges, spaces around keys, or other opening with sharp objects (i.e., paper clips, screwdrivers, utility knives, etc.)
WARNING: Cleaning
Applies to: all products
The risk of fire, shock or damage to your Microsoft device during cleaning can be reduced by taking the following precautions:
- Unplug all cables and turn your device off before cleaning.
- Only clean the exterior of your device.
- Clean your device with a dry cloth
- Gently wipe the exterior surface of the fan, vent or other opening to remove any dust buildup.
- Do not attempt to clean connectors through immersion in liquids. Only gently wipe and dry with a clean cloth. (Does not apply to Microsoft Band)
- For Microsoft Band, clean and dry connectors before charging.
NOTICE: Third-party compatibility
Applies to: all products
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use
original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading
to serious injuries, damage to your device, or other serious hazards.
WARNING: Potentially explosive atmospheres
Applies to: Surface, Xbox, HoloLens, Surface Headphones, Surface Earbuds, Mobile devices, Surface docking stations, Azure Kinect devices
Do not store or carry flammable liquids, gases, or explosive materials in the same compartment your device, its parts, and/or accessories.
Turn off your device, and do not remove or install battery chargers, AC adapters, or any other accessory for your device when you are in an area with potentially explosive atmospheres. Areas with potentially
explosive atmospheres are often, but not always, posted and may include fueling areas or fuel service stations; below decks on boats or other vessels; fuel and/or chemical transfer and storage facilities; and areas where flammable chemicals or particles, such
as grain dust or metal powders have collected in the air. In such areas, sparks can occur and cause an explosion or fire.
WARNING: Musculoskeletal disorders
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Pen, and Mobile devices
Use of electronic input devices may be linked to serious injuries or disorders. When using a computer, as with many activities,
you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. However, if you experience symptoms such as persistent or recurring discomfort, pain, throbbing, aching, tingling, numbness, burning sensation, or stiffness,
DO NOT IGNORE THESE WARNING SIGNS. PROMPTLY SEE A QUALIFIED HEALTH PROFESSIONAL, even if symptoms occur when you are not working at your computer. Symptoms like these can be associated with painful and sometimes permanently disabling injuries or disorders
of the nerves, muscles, tendons, or other parts of the body.
These musculoskeletal disorders (MSDs) include carpal tunnel syndrome, tendonitis, tenosynovitis, and other conditions. While researchers are not yet able to answer many questions about MSDs, there is general
agreement that many factors may be linked to their occurrence, including: overall health, stress and how one copes with it, medical and physical conditions, and how a person positions and uses his or her body during work and other activities (including use
of a keyboard or mouse). The amount of time a person performs an activity may also be a factor.
Some guidelines that may help you work more comfortably with your device and possibly reduce your risk of experiencing an MSD can be found at https://support.microsoft.com and https://xbox.com/xboxone/playhealthy (Healthy
Gaming Guide). A Healthy Computing Guide can be downloaded at http://download.microsoft.com/download/1/3/4/1340dfe4-a8c1-485f-be3b-4e8991323df3/Healthy_Computing_Guide.pdf
Warning: Keyboard keys
Applies to: Surface, Keyboard
Microsoft recommends that you seek professional assistance to repair or replace detached or missing keys on your device. Use caution if undertaking
do-it-yourself repairs. Do not force detached key caps back onto the keyboard or insert objects into the keyboard between the keys and the board cover. Opening and/or repairing your device can present electric shock, device damage, fire, and personal injury
risks, and other hazards. Assistance and information from Microsoft for device repair and other services is available at www.support.microsoft.com.
Warning: Risk in repairs
Applies to: all products
Opening and/or repairing your device can present electric shock, device damage, fire, and personal injury risks, and other hazards. Microsoft recommends
that you seek professional assistance for device repairs, and that you use caution if undertaking do-it-yourself repairs.
WARNING: Usage
Applies to: all products
To reduce the risk of fire, shock or damage to your device, do not expose your device to rain, snow or other types of moisture. Do not use your device
near water or in a damp or excessively humid location (e.g., near a shower, bathtub, sink, or swimming pool, or in a damp basement). To keep your device in prime operating condition:
- Do not use your device near heat sources, food, excessive dirt, dust, oil, chemicals, or in strong direct sunlight.
- Do not place objects on top of your device.
- Use only attachments/accessories specified by Microsoft.
- For devices with fans, vents, ports or similar openings:
- Do not insert objects into the fan, vents, ports, kickstand slots and hinges, spaces around keys, or other openings.
- Do not allow dust to build up on the fan, vents or other openings.
- Do not place your device in narrow or cramped space.
- Do not dry your device with a hair dryer, clothes dryer, conventional, toaster, or microwave oven. If your device becomes wet, gently wipe the exterior with a clean, dry cloth.
NOTICE: Handling
Applies to: Surface, HoloLens, Surface Headphones, Surface Earbuds, Mobile devices, Microsoft Band, Azure Kinect devices
Handle your Microsoft device with care. It is made of metal, glass, and plastic and has sensitive electronic components inside. Your device can be damaged if dropped, burned, punctured, or crushed, or if it comes
in contact with liquid. If you suspect damage to your device or its battery, discontinue use of your device, as it may cause overheating or injury. Don’t use your device with a cracked screen, as it may cause injury. If you’re concerned about scratching the
surface of your device, consider using a case or cover.
WARNING: Suffocation hazard
Applies to: all products
Keep plastic bags away from babies and children to avoid the risk of suffocation.
WARNING: Choking hazard
Applies to: all products
This device may contain small parts that may be a choking hazard to children under 3 years. Keep small parts away from children.
WARNING: Keep out of reach of small children
Applies to: all products
Your device and its accessories are not toys. Do not allow small children to play with them because children could hurt themselves or others or damage
your device. Keep your device and all its parts and accessories out of the reach of small children.
NOTICE: Heat related concerns
Applies to: Surface, Xbox, Mobile devices, Surface docking stations, other non-wearable devices
Your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards
for Safety (IEC 60950-1 and IEC 62368). Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat-related concerns, follow these guidelines:
- Keep your device and its power supply unit (PSU) in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device and its PSU.
- Use common sense to avoid situations where your skin is in contact with your device or its PSU when it’s operating or connected to a power source. For example, don’t sleep with your device or its PSU, or place it
under a blanket or pillow, and avoid contact between your body and your device when the PSU is connected to a power source. Take special care if you have a physical condition that affects your ability to detect heat against the body.
- If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you
rest the device on your lap, your skin might suffer a low-heat injury.
- If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.
- Never place your device or its PSU on furniture or any other surface that might be marred by exposure to heat since the base of your device and the surface of the PSU may increase in temperature during normal use.
WARNING: Photosensitive seizures
Applies to: Surface, Xbox, HoloLens
Some people may experience a seizure when exposed to flashing lights or patterns in moving images or video games. Even people who have no history of
seizures or epilepsy may have an undiagnosed condition that can cause “photosensitive seizures” while watching moving images or video games.
These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness.
Photosensitive seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects. Immediately stop playing and consult a doctor if you experience any of these symptoms. Parents should watch for or
ask their children about the above symptoms — children and teenagers are more likely than adults to experience these seizures. The risk of photosensitive seizures may be reduced by taking the following precautions:
- Sit farther from the video screen.
- Use a smaller video screen.
- Play in a well-lit room.
- Do not play when you are drowsy or fatigued.
If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing.
WARNING: General battery safety
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices, Microsoft Band
Your device uses disposable or rechargeable batteries. Improper use or misuse of disposable or rechargeable batteries may cause injury, death, property
damage, and may damage your device or its accessories as a result of battery fluid leakage, fire, overheating, or explosion.
Battery fluid is corrosive and may be toxic. It can cause burns and may be harmful or fatal if swallowed.
To reduce the risk of injury when using disposable or rechargeable batteries:
- Keep batteries out of the reach of children.
- Charge rechargeable batteries only with the charger provided with your device. Using an improper charging method may result in fire or explosion
- Immediately remove old, weak, or worn out batteries from your device. Recycle or dispose of old, weak, or worn batteries in accordance with local, regional, or national law or regulation
- Remove the batteries from your device before storing your device for an extended period.
- Avoid contact with battery fluid. If a battery leaks:
- Keep the leaked fluid from touching your skin, eyes, clothes, or other surfaces. If the battery fluid contacts your skin, eyes, or clothes, immediately the affected area with water and contact your doctor or other
medical provider as appropriate.
- Carefully remove all batteries by reversing the battery installation instructions provided with your device.
- Before inserting new batteries, thoroughly clean the battery compartment with a dry cloth, or follow the battery manufacturer’s recommendations for cleanup.
- We recommend that you use Microsoft approved battery packs. Replace the disposable or rechargeable batteries supplied with your device with batteries of the same type and rating.
- Do not disassemble, crush. crush, open, puncture, shred, short external contacts or circuits, expose to temperature above 40 °C (104 °F), or dispose of batteries in fire or water.
- Do not mix new and old batteries or batteries of different types (for example, carbon-zinc and alkaline batteries).
- Do not allow metal objects to touch the battery terminals on the device; they can become hot and cause burns.
- Do not carry or place batteries or battery packs together with other metal objects.
- Do not leave a battery-powered device in direct sunlight for an extended period.
- Do not immerse batteries in water or allow them to become wet.
- Do not use a battery if it has become wet. Do not attempt to dry a battery or battery pack with a hair dryer, in a conventional oven, or in a microwave oven.
- Do not connect batteries directly to wall outlets or car cigarette-lighter sockets.
- Do not strike, throw, step on, or subject batteries to severe physical shock.
- Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.
- Do not recharge batteries near a fire or in extremely hot conditions.
- Dropping your device or its battery, especially on a hard surface, can damage the device and its battery. We recommend that you seek professional assistance to inspect your device if you believe damage has occurred.
- Never use a damaged battery. If your battery appears scratched, or nicked, immediately place it aside and dispose of it properly. Use of a damaged battery can cause electrical shorts, overheating, and other component
failures.
WARNING: Battery safety (non-user-replaceable batteries)
Applies to: Surface, Xbox, HoloLens, Surface Headphones, Surface Earbuds, Microsoft Band, devices with non-user-replaceable batteries
Improper use of your device’s battery may result in fire or explosion. Do not heat, open, puncture, mutilate, or dispose of your device or its battery
in fire. Do not leave or charge your device in direct sunlight for an extended period of time. Doing so may cause damage or melt the battery.
Microsoft recommends that you seek professional assistance for all other device repairs, and that you use caution if undertaking do-it-yourself repairs. Opening and/or repairing your device can present electric
shock, device damage, fire, and personal injury risks, and other hazards. Assistance and information from Microsoft for device repair and other services is available at www.support.microsoft.com.
WARNING: Be aware of your surroundings
Applies to: Surface, HoloLens, Surface Headphones, Surface Earbuds, Mobile devices
To reduce the potential risk of injury or death due to distractions, do not use your device while driving, operating machinery, cycling, walking, or
engaging in other activities that require your undivided attention. Using your device alone or with headphones or a headset (even if used only in one ear) while driving a vehicle or cycling is not recommended and may be prohibited in your community.
Always keep the volume on your headphones or headset low enough to hear people talking, sounds that might alert you to hazardous conditions, and better protect your hearing. Review and obey the laws and regulations
in your community on the use of mobile devices when you drive or cycle. Other common-sense recommendations to reduce the risks associated with distractions include:
- Never type, or review texts or emails.
- Never input navigation information.
- Never surf the web or do any other tasks that divert your attention.
CAUTION: Navigation
Applies to: Surface, Mobile devices
The navigation functions and location services on your device rely on data services that are subject to change and may not be available in all areas
or under all conditions. As a result, the map and location-based functions on your device may be unavailable, inaccurate, or incomplete. Always use common sense when navigating, compare the information provided by navigation functions to what you see in your
surroundings, and observe existing road conditions and posted signs to identify any discrepancies.
WARNING: Airbag avoidance
Applies to: Surface, Mobile devices
Do not place your device or other objects on or near the airbags in vehicles equipped with airbags. Objects placed on or near an airbag may cause serious
personal injury or death if the airbag deploys.
Warning: Exposure to radio frequency (RF) energy
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices, Microsoft Band
Devices that contain Wi-Fi and Bluetooth® radio transmitters have been designed, manufactured and tested to meet the Federal Communications Commission
(FCC), Industry Canada and European guidelines for RF exposure and Specific Absorption Rate.
To ensure that your exposure to RF energy generated by the Wi-Fi and Bluetooth radios does not exceed the exposure limits set forth by these guidelines, orient devices with display screens such that the display
side is not directly in contact with your body (i.e., placing the display side face down on your lap or upper body.
Additional information about RF safety can be found on the FCC website at http://www.fcc.gov/oet/rfsafety and
the Industry Canada website at http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html.
WARNING: Wireless devices aboard aircraft
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices
Before boarding any aircraft or packing a wireless device in luggage that will be checked, remove the batteries from the wireless device (if removable)
or turn the wireless device off (if it has an on/off switch). Listen for the in-flight announcement that tells you if you can use your device during a flight. In-flight wireless use is at the discretion of the airline.
WARNING: Personal medical devices
Applies to: Surface, Xbox, HoloLens, Mouse, Keyboard, Surface Headphones, Surface Earbuds, Surface Pen, Mobile devices, Microsoft Band
Radio-frequency emissions and magnetic fields from electronic equipment can negatively affect the operation of other electronic equipment, causing
them to malfunction. Although your device is designed, tested, and manufactured to comply with regulations governing radio frequency emission in countries such as the United States, Canada, the European Union, and Japan, the wireless transmitters and electrical
circuits in the device may cause unintentional interference in other electronic equipment.
Persons with pacemakers should always take the following precautions:
- The American Heart Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a wireless device and a pacemaker to avoid potential interference with the pacemaker.
- If you use your mobile device with a case or holder select one without metallic parts.
- Do not carry your device in a chest pocket.
- If you have any reason to suspect that interference is occurring immediately turn off your device.
If you use a medical device other than a pacemaker, consult the device
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