Surface 4 Pro screen bulging at lower left edge and separated from the frame

The best I found if u want to repair it estimate:

Replace batteries  (it is a dual plastic bag set) w same 8hrs (note: new surfaces claim 12 hours)

clean motherboard bc corrosion underneath due to leaky battery (swelling will do this)

replace screen bc after budge it cant be reattached wo breakage. (surface 4 has an unusually thin screen with Gorilla Glass 4)

$180 w 1 year warranty, 2 b-day turnaround if no corrosion, 3-4 if there is.

This is from a 1 man cell and tablet repair shop in Manhattan, NYC.  I suspect others can do it too. The chain repair shops are much more expensive than this.  I suppose you can then try to send the bill to MS or arbitration or small claims court.  Since a lawyers time is in the hundreds per hour, MS might just want to pay it.  It likely that your own time, pain and suffering, inconvenience, etc wont be compensated. 

But why continue with this POS - switch to any other brand.

The sad thing is it is NOT just 22 pages.  Go back to the forums home page and scan the options for similar forums that refer to screens distorting and/or batteries expanding and there are LOADS of similar stories with a slightly different headline.  I reckon the total number of pages is easily 100+.

What's even worse is that it is not confined to the USA where the opportunity for a class action is greatest, comments are flowing in across the globe with costs indicated as £, Euros, Swiss Francs, etc.  I am a point in case as my cost would be in NZ$ so we're a global issue that MS are totally ignoring.

I'd love to know how a global response would work and get some traction in Redmond that actually admitted there is an issue and dealt with it publicly, but hiding behind the corporate veil AND using Covid as an excuse for no one fronting in shops, etc, is appalling.  So pi**ed off at a once favourite brand.  Plus every time I see my dead (and swollen) Surface Pro on the shelf in the study it winds me up............Grrr

I am having the exact same issue as hundreds of people here! I was just told it's happening to me past the recall allowance, they will replace it for $500!!! Since the stores are closed, I have no way of seeing or speaking to someone locally. I never received notice they were doing any recalls. It was top of the line, new model when I got it, I never imagined a $1000 computer would only last 4 years. Now they want me to invest more money on a new product, and hope the hardware problem is resolved! I should "trust" the person on the phone who says it's all been resolved. No, I trusted microsoft when I bought their "new" product 4 years ago and have been highly let down. They're going to lose a lot of customers over this by the looks of things. I'm glad I'm not alone, but that makes me even more frustrated, that this is a common problem and they aren't taking care of a whole group of customers.

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

I think the best solution is to switch brands away from Microdoft. Any suggestions? I cannot get a live person to pick up a telephone. 

.

The arbitration clause affects those that clicked on it, but many got their computer upgraded without doing so (eg by someone else, like a technician), and its not germane to the hardware issue anyway.  The bad battery on a surface 3 did prompted a class action settlement, for which MS offered extended battery warranty and a discounted price for replacement. They are offering similar but less generous terms for surface 4, and so im told the difference is not enough of an incentive or too risky for a law firm to go after.  Now it shows as a screen separation (after the screen becomes jittery) but MS says it doesn't pose a fire hazard (I guess they tested it), so maybe the stakes are high enough now.  Meanwhile MS continues to reap bad press and are risking personal injury claims for knowingly letting a potentially dangerous situation to be uncorrected (MS says just dont use it anymore.) I know the several retailers (eg Apple Stores) I visited are happy to take a pic and probably badmouth MS. I suppose sooner or later these stories will show when someone googles "SURFACE con issues problems".