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I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.
What is causing this and what is a possible solution?
Thanks,
Deepak
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well, you are beyond their ridiculous 3 year warranty for battery swelling. Welcome to the frustration club. Microsoft will offer you a refurbished model for somewhere between $500-700. At that point, I think you are better off using it as a coaster for drinks, but then again, it isn't flat, so that won't work. This is a huge problem that Microsoft isn't owning. The cause is battery swelling. There are no solutions at this time. Good luck.
The only reason I understand this has not become a class action suit involving the thousands with bad battery in the Surface 3 and 4 is because MS did extend the warranty and offered some a discount. Although this was very limited (ie doesnt apply to my 3 year old devices, just out of warranty) it does lower a law firms chances for a big potential reward for taking on the case. MS refuses to change policy even in the face of liability for potential exploding batteries or spontaneous fire (eg Sony VIAO laptops), perhaps because it is not yet a PR disaster. But life goes on, and lesson learned: just don't bother with MS hardware, too risky and MS wants to charge a premium but just doesnt care. I am very sorry I ever went with Surface - there are plenty of better alternatives. I am now using Apple products, which are solidly backed.
Microsoft's pitiful responses, and Barb Bowman's response today (which she has said for four years!) is to stop using the SP4 and to take care not to put pressure on or puncture the battery, all to save consumers from harm. Again, MIcrosoft should be ashamed of itself for allowing this dangerous, repeat, dangerous, situation to continue for at least four years without addressing the problem or making its consumers whole. That's why I bought an HP product last month. Microsoft SHOULD have warned us before we made our purchases - in my case in March 2017, at least one year after this discussion began.
https://www.cpsc.gov
https://support.microsoft.com/en-us/help/4571474/surface-caring-for-battery
"If you have a device where the battery has expanded visibly beyond the
mechanical enclosure, we recommend you stop using the device. You should handle
the device with caution to prevent putting pressure on or risk puncturing the
battery cell."
Thanks for that link Barb, it provides some very useful and timely information on the Battery Limit setting. My Surface Pro is plugged into the Surface Dock most of the time, especially now that I'm teaching online from home rather than carrying it into school with me and using the battery for power. So it seldom gets disconnected.
My Surface Pro 4 was replaced over a year ago with a refurbished unit with same specs (I5, 8GB), because of the battery problem. The replacement has been problem free so far. I use it every day, typically for several hours. I'm thankful that MS extended the warranty for 2 years for the battery problem. I actually purchased my original Surface just over 3 years from when it was replaced. I'm sympathetic to those who did not get a replacement, I understand their disappointment and anger.
If my Surface Pro took broke down today, I would hurriedly purchase a new one. I'm dependent on it, nothing else will do. Maybe by the time I have to purchase a new one, other manufactures will be available that provide tablets with equivalent form and capabilities.
The response I got from support about the safety concerns after they told me I'd have to pay $600:
