Surface 4 Pro screen bulging at lower left edge and separated from the frame

replace battery

https://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+Battery+Replacement/60358

more than you probably want to know

https://www.ifixit.com/Search?csrf=cvqyccxeg6&doctype=guide&query=surface%20pro%204

problem I had after new screen

https://www.ifixit.com/Answers/View/392610/Touch+screen+won't+work+after+screen+replacment#comment780366

What else I had to get

the magnetic mat (I should have taken a picture of the motherboard, printed the picture, then numbered the screws

https://www.amazon.com/gp/product/B08TMBMVCY/ref=ppx\_yo\_dt\_b\_asin\_title\_o02\_s00?ie=UTF8&psc=1

some tools not all used

https://www.amazon.com/gp/product/B015CMAJVK/ref=ppx\_od\_dt\_b\_asin\_title\_s00?ie=UTF8&psc=1

this will break when you scrape off the glue unless you have been warned.  I was not warned.

https://www.ebay.com/itm/154525567094?var=454601837656

Scraping the glue off also damaged the microphone

https://www.ebay.com/itm/353748088333?epid=9012035297&hash=item525d07760d:g:iPoAAOSwQCNhfHRw

I paid $80 for a Samsung SP4 screen that was no good. ebay "Gadgetfix" and am waiting for refund.

they sold 2015 Samsung OEM which flicker badly - totaly unusable after 3-4 minutes.

Battery

https://www.ebay.com/itm/164368091734

exact fit adhesive tape (I cant find where I put it but the new screen came with tape)

https://www.ebay.com/itm/114683142447

My new LG screen (comes with general purpose tape of correct size but needs to be cut)

https://www.amazon.com/gp/product/B08JLD5ZLJ/ref=ppx\_yo\_dt\_b\_asin\_title\_o00\_s00?ie=UTF8&psc=1

Photograph info

- round object with handle was magnet to find screws that fall on the carpet.

- wood handled tool has V shape to scrounge adhesive from recessed edge area of SP4.

Extensively used along with that blue handled scraper.

I cannot find the url but I saw a repair where about 30-40 of those metal spatulas were placed about 1-2 mm apart all

about the circumference of the SP4. and a heat gun was used to help insert the spatulas and eventually pry the screen up.

I had only 2 of those spatulas and both are shown on the whiteboard.. The battery ruptured when scraping it off so do

that outside and void breathing the gas fumes when it ruptures.

where I found out about heating the screen using kapton tape but it was too late

https://www.most-useful.com/screen-flickering-on-surface-pro-4-solved.html

Maybe I should have invested in a heat pad that reaches 100c or bought a screen machine

https://tinyurl.com/4k94faes

Be sure to read up on murphys law before starting this project.

Mine is also been asked for replacement. How long does it take to get back your SP4?

Hello,

I live in Mumbai, India. I faced the same screen bulging issues which has been reported by lot of people in this forum. My surface pro 4 is 2.5 years and is well out of warranty. However, when I logged into my microsoft account and raised a service request, I received a call within 10 minutes from their support team in USA. They made me take some snapshots which I emailed to them. The very next day I received an email from a person called Sean from the Corporate Team. He had looked at the photos and had authorized the replacement.

I received the replacement from their factory in Gurgaon, India delivered to me in 2 business days. In the following 2 weeks after receiving my replacement, I also received a special carton with a metal bucket and thermocol covering & instructions about packing my defective SP4. Their forwarder contacted me and had the consignment picked up.

From the time I reported the issue, my replacement was authorized in 2 business days though the pickup of the defective part took time but that's fine.

Overall, I am highly satisfied with the response to the issue by the MS Team.

I got mine under repairs with no charge even being out of warranty, only since they found the issue to be genuine flaw of the product and not physical accidental damage. Troubleshooting says its due to the exanded battery the screen has bulged.

Hi,

Im curious to know, did you still have warranty when you sent out the request?

My warrenty has expired and i’m wondering if they will charge/deny me for their service.

No, I was out of warranty; my Surface Book was about 2.5 years old. In my case, I had to wait to get the special shipping package; the first one was damaged, so the second shipper came within a couple of days. Then the device had to go by truck from Michigan to South Texas, which took about a week. I received the replacement about 2 business days after the defective device was received in Texas. It took Carbonite about 2 weeks to restore my 1 TB of data over a fast connection (the slowness was on the part of Carbonite's servers - next time I'll pay the $99 to get a USB hard drive with my data express shipped). All told, my Surface Book was out of service for about a month, because I didn't want to use it until the restore was complete.

But I am appreciative of Microsoft replacing it at no charge. As for Microsoft's business case for customer satisfaction, once they approved the exchange,  I bought a $800 Microsoft Surface Pro tablet that kept me going (and it conveniently connects to the same docking station used for the Surface Book). The Surface Pro replaced an old Microsoft Surface tablet where the touch screen quit working (even after  re-loading all the software from scratch), though it is functional otherwise.

I briefly looked at Apple before buying the Surface Pro, but the lack of a USB connector and their non-standard, proprietary design turned me off.

Shortly after I communicated with Microsoft, they sent me a special package for shipping, designed to contain any thermal event that might happen en route. That came quickly. The packaged computer had to go by surface (no pun intended) transportation to South Texas, which took about a week. After it was received, I received the replacement, probably via 2 day express shipping.