Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2018-07-30T16:20:21+00:00

    Hello!

    I've been Microsoft follower and used all Microsoft devices right from SP4 to Lumia 950.

    After the collapse and no support for the Windows Phones, seems SP4 was also a bad buy.

    I'm concerned about such a high investment in this device. 

    There's absolutely no trouble with this device I have been using since May 2016, except for the flickering screen and now the same screen is bulged out and has come off the bracket. I've shared the issue with Microsoft Support and awaiting their revert by Wednesday.

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  2. Anonymous
    2018-07-31T23:22:57+00:00

    I had my Surface Book exchanged out no charge by Microsoft and I am happy with their response.

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  3. Anonymous
    2018-03-30T03:42:45+00:00

    Hi makneneh,

    able to share how the issue was resolved? Did they glue back or replaced the screen? Was it due to the battery?

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  4. Anonymous
    2018-02-06T05:18:31+00:00

    Doesn't sound like the Rep I called. I called from Singapore and the service agent was very responsive. It seems you might not have gotten the right support. 

    They promised a rapid response team to support me in the next 48 hours. I'm pretty sure they will do what's best for me.

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  5. Anonymous
    2018-06-29T15:00:02+00:00

    I have this exact issue and just ended a horribly frustrating call with support. The agent was obviously following a script, wanted to do some troubleshooting with me. Troubleshooting? What, he thinks running a patch is going to magically fix the issue. The guy wasn't listening to what I was saying and told me the only option if I didn't want to follow through with his support was to go into a Microsoft Store. Frustrating. Where did you guys get your excellent support? I need that phone number....

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