Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

295 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-06-27T15:09:41+00:00

    I had no problem replacing my out-of-warranty SP4.   Rep was courteous and professional.  Replacement arrived in less than a week and was exact model in perfect condition.  The bios did have to be updated but that occurred automatically on the first windows update.

    I used Acronis true image to create a USB3 backup on my old SP4.  The re-installed required I plug in a USB3 DVD (to boot Acronis) and then insert a USB3 flash with the Acronis backup.

    Not sure if the built in windows 10 backup would have been easier to use but I have never looked into it.  Maybe someone here has used that tool and can review how it works.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-05-28T19:56:11+00:00

    That's a great question regarding the airlines. Especially when Microsoft's response is to stop using the computer. I am sure this isn't their first time hearing about the over heating bulging battery. I will pass along this info to airlines. Thanks for your response.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-05-28T19:41:28+00:00

    I have the same defective bulging battery in my Surface. 

    This is the response from Microsoft regarding defective bulging battery

    "As I have outlined in my previous emails, your device has been discontinued. We no longer have any support options available, paid or otherwise. I am not able to provide any exchange offers for your device.

    We recommend that you stop using the device and dispose of it per your local electronics waste regulations."

    It's a sad day when that's the extent of Microsoft's desire to fix a situation that they created.

    Microsoft is a fragmented organisation.

    Responses depend on who you encounter. They may replace the unit on the spot as they have for many for no charge. They may charge for a refurbished model as they have for me or they may tell you to jump in the lake as they have for you.

    i wonder what the airlines know about people carrying this product on flights.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-05-28T19:28:45+00:00

    I have the same defective bulging battery in my Surface. 

    This is the response from Microsoft regarding defective bulging battery

    "As I have outlined in my previous emails, your device has been discontinued. We no longer have any support options available, paid or otherwise. I am not able to provide any exchange offers for your device.

    We recommend that you stop using the device and dispose of it per your local electronics waste regulations."

    It's a sad day when that's the extent of Microsoft's desire to fix a situation that they created.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-05-25T03:48:03+00:00

    Barb, that was my situation and Microsoft replaced my unit for free after I submitted photos showing how the screen had bulged and it was due to battery bulge.

    Was this answer helpful?

    0 comments