Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-05-24T17:48:50+00:00

    Exactly how long ago did you purchase it? Reading between the lines, as
    Microsoft has made no official statement, it looks like that if it is within 3
    years of purchase and the swelling/separation is do to a battery bulge that they
    are replacing at no charge with a refurb. Over 3 years, it's tough luck.

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  2. Anonymous
    2019-05-24T17:17:00+00:00

    This is a photo of my Surface with the screen separating from the frame. Microsoft said it was not under warranty and “We recommend that you discontinue use of the faulty device and purchase a replacement Surface .” I believe the reason they recommend discontinue use is the possible fire hazard. Microsoft site includes a screen separation in their list of problems. They are certainly aware of the defect but are not willing to correct it.

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  3. Anonymous
    2019-05-23T16:56:37+00:00

    Pleased for you. They charged me for exchanging a dangerous surface 4 and have”closed the case”. Nobody to talk to at microsoft. . Failing company scared to acknowledge a faulty battery???

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  4. Anonymous
    2019-05-23T15:02:57+00:00

    MS has exchanged your computer for zero dollars and still refuses to do so for me. They have done the no cost exchange many times.

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  5. Anonymous
    2019-05-23T14:46:54+00:00

    I had my Surface Book exchanged out no charge by Microsoft and I am happy with their response.

    i have the same issues, here in Cambodia, , on swelling a few days. Any remedy @microsoft?

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