Surface Headphones 2 Battery Issue

Anonymous
2020-06-17T21:23:47+00:00

I have the surface headphones 2 and the battery is only charging to 17 hours. Even after a full charge and no use. It shows the same 17 hours on the surface audio app. I have already tried to update firmware but no updates available. Also I returned my first pair and this second pair are doing the same thing. Anyone have a resolution? Is this a known issue?

Surface | Surface Headphones | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-06-20T00:21:00+00:00

Ok I have the solution which was provided by Windows Central Daniel Rabino. You have to turn off the Aptx audio in setting to get the full 20 hours to show in the audio app. The app and headphones now show 20 hours when fully charged. we can close this out.

Was this answer helpful?

3 people found this answer helpful.
0 comments

11 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-30T12:36:03+00:00

    Awesome glad it worked for you

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-30T12:13:13+00:00

    Have you tried to use the surface audio app from a PC?

    Thank you! That worked for me. Sorry it took so long for a response, forgot to check “notify me when someone respnds.” I appreciate your time.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-24T11:55:48+00:00

    Have you tried to use the surface audio app from a PC?

    Was this answer helpful?

    0 comments