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Lately, after I shutdown (full shutdown, not sleep or hibernate) my fully charged Surface Laptop 2 at night, I turn it on in the morning and find that the battery has lost around 25% power overnight! What's going on and how can I fix this?
The laptop is only about 6 months old and the battery seems to be in good health.
I've reported this on the MS Feedback Hub. Please upvote it so that it gains attention: https://aka.ms/AA5w24b
Also be sure to report there as well if you are experiencing this issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please see https://support.microsoft.com/en-us/help/4469839/surface-laptop-2-update-history
This should be available on Windows Update:
October 10 release
The following updates are available for all Surface Laptop 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – Firmware – 145.501.139.0 | Surface System Aggregator– Firmware<br><br><ul><br><li><span>145.501.139.0 helps improve battery life.</span></li></ul> |
have you tried to revert to version 1803, I have installed version 1903 and it is like that, so tomorrow I will try to reinstall version 1803
I also have this battery problem, can I return to version 1803 to fix it
Well their failure to even respond to numerous reports of various battery/firmware issues has certainly hurt their rep with me. Even though my Surface Laptop 2 is the first Surface device I've owned, I've been a bit fan of the Surface line since the original Surface tablet launched. The way these issues have been dealt with (or rather, not dealt with) has shaken my faith in MS and I will definitely think long and hard about buying Surface products in the future or recommending them to others.
Having reliable battery behaviour is just such a fundamental requirement for a mobile computer, and even budget devices get it right. I expect better from a device that frankly is priced higher than other machines with comparable specs, but I gladly paid that premium expecting that one of MS's very own flagship devices would provide the best possible Windows experience and support.
You're welcome. Wish I could have done more to help..
