Battery drain overnight while shutdown

Anonymous
2019-08-17T15:39:13+00:00

Lately, after I shutdown (full shutdown, not sleep or hibernate) my fully charged Surface Laptop 2 at night, I turn it on in the morning and find that the battery has lost around 25% power overnight! What's going on and how can I fix this? 

The laptop is only about 6 months old and the battery seems to be in good health. 

I've reported this on the MS Feedback Hub. Please upvote it so that it gains attention: https://aka.ms/AA5w24b

Also be sure to report there as well if you are experiencing this issue.

Surface | Surface Laptop | Power and battery

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Answer accepted by question author
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T17:10:26+00:00

Please see https://support.microsoft.com/en-us/help/4469839/surface-laptop-2-update-history

This should be available on Windows Update:

October 10 release

The following updates are available for all Surface Laptop 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 145.501.139.0 Surface System Aggregator– Firmware<br><br><ul><br><li><span>145.501.139.0 helps improve battery life.</span></li></ul>

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  1. Anonymous
    2019-09-01T07:18:07+00:00

    No such luck for me. Guess I will continue to wait for Microsoft to put out some kind of software fix.

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  2. Anonymous
    2019-09-01T07:07:31+00:00

    Hi,

    I've done this over the past few days and can confirm it worked for me.

    I was having the issue where after closing it down at 100% it would turn on with 75%. Whether it was a few hours or days later.

    I have surface pro 6

    Basically did

    • the disable of drivers on Friday,
    • left it over night on Friday night,
    • drained it yesterday (Saturday) by streaming TV until it turned of itself,

    -recharged to 100%,

    • my battery was already set to recommended so didn't make that change.
    • Then turned it off yesterday (Saturday) afternoon.
    • Just turned it on this morning (Sunday) and still has 100%.

    Happy days

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  3. Anonymous
    2019-08-31T13:45:13+00:00

    Did you ask them what's the cause of the problem in the first place? If they're confident that they can send you a unit that won't have the issue, they must know what's causing it.

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  4. Anonymous
    2019-08-31T13:22:24+00:00

    I had a 3 hour long chat with a Microsoft agent on the Get Help app as I was having the same problem in the replacement device they sent me. And of course also in my original device which I purchased in May 2019.

    I have been told that they have a specially tested replacement device that surely does not have this battery problem which they will be sending me. I'm hoping this solves the problem. I also have an email saying that if the replacement device i get also has the problem, then they will give me a brand new device. 

    Now I'm not sure what happens if the brand new device also has the problem, but I'm going ahead with this process and see where things go. I'm curious to know what Microsoft will do after they have exhausted all their options.

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