Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-06-02T20:10:43+00:00

    Hi Support,

    My surface book 1 also gone the same way dead. new firmware update mark my surface book dead. just surface logo and red stripe with lock padlock coming. 

    I tried everything from every forum. Now, I know much more than anyone but still nothing can be done.

    This is BIG problem. MY surface book became a junk.  This is not acceptable and i can not give 900$ CAD for replacement  (Which is asked by Microsoft support at Canada) as this is out of warranty.

    Why should i Pay when this  surface book bricked by Microsoft sending unwanted updates.

    Please escalate this issue to higher management and give some solution.

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  2. Anonymous
    2021-07-06T14:59:18+00:00

    Surface Book 2 updated Sunday Night, Monday morning it would not turn on. Called Microsoft and we went through all of the button pressing (I had already tried that), they then offered a replacement for $650 plus tax ($695.50)!! Tech said that it was no way the update had anything to do with the issue, it is hardware related! I find this hard to believe, it was working fine before that!

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  3. Anonymous
    2020-07-06T01:14:36+00:00

    i have same issue with my surface pro 4. I ll never buy surface again.

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  4. Anonymous
    2020-06-03T00:30:44+00:00

    Hi Ajgu,

    You're not alone! A few of us here are having the same problem.

    Most have been offered some money for replacements (not enough - this is the same amount if you would get when you trade in your surface for a new one). It is unacceptable!

    The person I'm in contact with seems to be more helpful though - they have passed this onto the technical team and I waiting for their reply.

    Please click on the "I have the same question" and subscribe to this topic - the more of us there are, the more likely Microsoft are actually going to do something about this.

    Also - what specs is you surface book? As Mark already pointed out, this may be affecting certain builds.

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  5. Anonymous
    2020-05-23T15:53:33+00:00

    Hi

    The exact same thing has happened to mine. It was turning off and on, getting to the surface screen then goes off, tried the power button for 30 sec, 60 secs nothing, so thought id leave the screen detached to drain the battery, it stoped turning off and on but if i hit the power button it would show the surface title then turn off....connected back to the base and it started turning on and off for about 2 hours and now back to the same.....and now it wont even detach....

    Have you had any help from support?

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