Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-08-20T17:54:30+00:00

    I can confirm this is also the issue for me. I was using the Surface Dock, but today I switched to a generic dock that connects via USB 3, and encountered the same issue again. I disconnected the SP6 from power and CPU instantly returns to normal speed. Re-connect power and it slows down to 0.4 GHz. Hopefully a FW update becomes available soon. 

    I also came across this 'ThottleStop' software that looks like it will allow you to manually set the BD PROCHOT flag, which may be another workaround. I haven't tried this software yet though.

    https://beebom.com/how-use-throttlestop-control-cpu/

    Thanks.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-08-20T16:21:34+00:00

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2019-08-19T10:31:35+00:00

    I can confirm that this problem is related to 0,4 GHz CPU throttle.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-08-09T10:40:55+00:00

    I am so tired with this ****. The problem with slow downs comes now FEW TIMES A **** DAY!! I can't use my Surface Pro 6 connected with the damn surface dock. And Microsoft doesn't give a **** and there's no hope for a fix! Returning this piece of **** as soon as possible.

    Was this answer helpful?

    0 comments