Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-04-27T19:37:31+00:00

    So what? Now nobody cares?

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  2. Anonymous
    2019-04-13T20:42:04+00:00

    I'm having exactly the same problem. My Surface Pro 6 is significantly slower when connected to the Surface Dock. But I already have the latest Surface Dock firmware installed (2.23.139.0) since a long time. My Windows version is 17763.437.

    @Moirty I wish you best, but I'm afraid that updating the Surface Dock firmware is not (yet) a solution.

    Any further ideas?

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  3. Anonymous
    2019-04-12T08:01:54+00:00

    Hi Moirty,

    Thank you for your response.

    We really thank you for your time and patience performing those troubleshooting steps on your Surface device. The best thing that we can do here is we need to contact our Microsoft Surface Support for them as well to further assist you on this and they can provide you what are those other alternative option to fixed this concern of yours. 

    To contact our Support, please go to this link https://support.microsoft.com/en-us/contactus/

    Best regards,

    Mizey

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  4. Anonymous
    2019-04-11T17:58:42+00:00

    A few examples to put this in perspective:

    • When undocked, if I press the windows key and then begin typing "Excel," the computer will respond faster than I can type (it will guess I want Excel before I even type the letter "x"). When docked, however, there is a brief but noticeable delay when I press the windows key. Furthermore, I can type out the entire word "Excel" before the computer will actually show me the option for Excel.
    • I see similar sluggishness when typing. I am typing this message on my docked Surface Pro often 1-3 characters faster than the computer actually shows the letter on-screen. When undocked, the computer is faster than my typing.
    • I see similar sluggishness when selecting objects or dragging windows.

    Note that task manager still shows my resources at very low percentages: 7-15% CPU; 40-58% memory; 2% disk, 0-2% network; 0-2% GPU.

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