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I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.
Surface Laptop 3 15"
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
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We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.
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Updated: 9/1/2020
Thanks,
Greg
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I've received a replacement surface device which also has the same issue. I have tried updating all the drivers as well does not seem to work, I've been working constantly with Microsoft support team for almost 3 months now, they have been really nice and helpful, its unfortunate that this particular series isn't
Some people have posted that their replacement surface devices have worked which would suggest a faulty batch of machines rather than a design flaw. I work in IT and quickly concluded - without trying the driver rollback - that neither I nor my retailer’s tech support line could identify (hence fix) the cause of the fault. I then obtained a full refund from the retailer and have since bought a competing product.
I have tried all of the suggested "fixes" and none of them solve the problem. Anyway, the "fixes" do not correct a faulty design that Microsoft will not fix.
