Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2016-10-24T15:31:30+00:00

    You don't have to do that for the RT for videos to play decently. Why the Surface 3? That is suppose to be the better of the 2.

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  2. Anonymous
    2016-10-23T23:30:28+00:00

    Hi Kim,

    We suggest you to try these troubleshooting steps:

    1. Go to the gear up top in Explorer.
    2. Go down to Windows options.
    3. When it opens, click on Advance tab.
    4. Check Software rendering
    5. Videos should now play in Edge and Internet Explorer.

    For Surface sound and audio accessories, this **article**will help you. Let us know how it goes.

    Regards.

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  3. Anonymous
    2016-10-23T04:54:39+00:00

    IE videos play, but they are so jerky they are unwatchable! No excuses this day and age.

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