Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2016-10-22T07:05:02+00:00

    Opening the page (YouTube) in IE does not solve the error.

    I downloaded and installed Google Chrome on the tablet. Chrome does play YouTube video but there is no sound!

    There are many people complaining about audio problems on the Surface 3. I fear now I'm one of them.

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  2. Anonymous
    2016-10-22T05:51:24+00:00

    Hi,

    Have you tried a different browser? or opening the page in IE?

    Regards.

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  3. Anonymous
    2016-10-21T19:50:16+00:00

    Edge browser on Surface 3 will not play YouTube video. Neither will it play video on Microsoft channel9 https://channel9.msdn.com/

    Neither will it play mp3 files or podcasts.

    The browser is up-to-date:

    Microsoft Edge 38.14393.0.0

    Microsoft EdgeHTML 14.14393

    All updates are present:

    Your device is up to date. Last checked: Today, ‏‎19:36

    I checked in the device manager but all video and audio drivers are up to date.

    Is there any solution for this?

    The Surface tablet will also not play mp4 video or mp3 audio that is stored on the disk using the native video player app:

    Can't play - error 0x800705aa

    Restarting the browser and/or the tablet does not help.

    Is there any solution for this?

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