2/17 firmware update installed, but when I look in Device Manager in the firmware section, I get Code 10

Anonymous
2016-02-20T02:36:42+00:00

Split from this thread.

You may THINK that you have the updates installed but you may NOT:

BUT:

I tried reboots, re-installs, and everything else, but the updates fail to start.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-02-23T20:16:06+00:00

    I was able to get the ME firmware to update by uninstalling it from Device Manager and rebooting (twice) without uninstalling the busted System Aggregator entry (it seems if you uninstall both it tries to do the SA first then fails and gives up).

    However, even with the ME updated, I still can't get the SA update to succeed. It starts with a small amount of the progress bar filled, then ~30 seconds later gives up.

    I also tried installing the MSI (downloaded today) and it didn't help.

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  2. Anonymous
    2016-02-23T14:27:25+00:00

    For those of you not able to get the drivers installed, can you please try installing the update from our MSI package which is now available for Surface Book from our download center. This was just published last night.

    Let me know how that goes.

    Thanks,

    Greg

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  3. Anonymous
    2016-02-23T04:03:01+00:00

    Thanks, though that isn't a good sign for Microsoft.

    I have the latest firmware yet sleep is still not working properly.

    Also are the graphic drivers supposed to be from January and December too?

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  4. Anonymous
    2016-02-22T19:37:39+00:00

    Not sure if this will help but it just fixed a few issues for me.  There is a newer release of the drivers and firmware files at the following link:

    https://www.microsoft.com/en-us/download/details.aspx?id=49497

    Not sure if Windows Updates will pull these files or not.  I manually downloaded.  I had to do a few tricky steps but in the end all my drivers came back OK.  Worth a shot. 

    I would start with the update driver function on each.  Then do the two button shutdown.  When it comes back up check again and if there are still unloaded drivers do the scan for hardware changes.

    Hope this helps!!

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  5. Anonymous
    2016-02-22T17:39:55+00:00

    ReSurfaceMan and others with the Code 10 in Device Manager for the Surface Firmware components, can you let me know some more details. For each item with a Code 10 error, double-click it to open Properties and then from the Details tab, select the "Firmware Last Attempt Status” and the “Firmware Last Attempt Version” properties from the drop down and let me know the corresponding values.

    Thanks,

    Greg

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