Download windows hello face recognition driver

Reported
Anonymous
2020-05-30T18:09:03+00:00

I accidently uninstall face recognition driver, I can't find the driver on Internet.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-05-30T22:10:24+00:00

Hi xiaoyun1,

Thank you for reaching out to Microsoft Community.

For installing drivers on our Surface devices, you may use the msi package for your Surface device. Please follow these steps below:

Check what is the current OS Build of your Windows version by going to Settings > System > About.

Go to Download driver and firmware for Surface, choose your Surface device model then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart.

If the issue you experience still persists after the steps above, please use Troubleshoot problems with Windows Hello on Surface to help resolve the problem.

For help with installing drivers on devices other than Surface, please contact your device manufacturer.

May I know what is this issue that you are having with Windows Hello?

When you go to Windows Settings > Accounts> Sign in options > Windows Hello Face, are you getting an error message? If yes, please share the error message you are getting.

If this helps, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2022-01-24T02:51:41+00:00

    Oh, ok, then try doing it again.

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  2. Anonymous
    2022-01-18T21:18:02+00:00

    Please try out these steps: Couldn’t Find a Camera Compatible With Windows Hello Face

    we-couldnt-find-a-camera-compatible-with-windows-hello-face-error

    Install HelloFace.inf anf HelloFaceMigration.inf

    1. Go to This PC, and navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver.windows-hello-face-driver-folder
    2. Locate the HelloFace.inf, and HelloFaceMigration.inf files.
    3. Then right-click on these files and install them on your machine.
    4. Restart your computer and check if the error is gone.

    Check for Camera Updates

    Go to Device Manager, select Cameras, right-click on your webcam, and select Update driver to install the latest camera driver version for your webcam.

    update-camera-driver-windows-10

    Alternatively, go to your camera manufacturer’s website and check if there are any additional updates available.

    Ensure Windows Hello Face Is Installed

    1. Go to Settings, click on Apps, and select Apps & features.
    2. Then go to Optional features.
    3. Locate the Windows Hello Face option.windows-10-optional-features-windows-hello-face
    4. If this option is missing, click on Add a feature.
    5. Search for Windows Hello Face and install the feature on your machine.

    If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature.

    Scan Your System Files for Errors

    If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face.

    Launch Command Prompt with admin rights and run the following commands one by one:

    • DISM /Online /Cleanup-Image /CheckHealth
    • DISM.exe /Online /Cleanup-image /Restorehealth
    • sfc /scannow

    run SFC command prompt

    Restart your computer and check if the error persists.

    Check if Cameras Are Disabled Under UEFI Settings

    1. Press the Shift Key, go to Power, and select Restart to enable Windows 10 Advanced Startup Options.
    2. Then select Troubleshoot, and go to Advanced Options.
    3. Select UEFI Firmware Settings, and hit Restart.uefi-firmware-settings-windows-10
    4. Click on Devices and ensure camera support is enabled.

    Then go to Settings, select Update and Security and go to Windows Update. Check for updates, install any pending updates and restart your machine.

    Use the Get Help App

    Alternatively, you can also use the Get Help app to solve the problem.

    1. Start by typing “Windows Hello Face camera is not working” in the search field.
    2. Then let the virtual assistant run the facial recognition troubleshooter.windows-10-get-help-app
    3. If the issue persists, let the assistant reset your camera.
    4. Follow any additional on-screen tips to solve the problem.

    Reset the Biometric Database

    Note: Before you follow the steps below, keep in mind they’ll reset the Windows Hello settings for every user registered on your computer.

    1. Type services.msc in the Windows search field and hit Enter to launch the Services app.
    2. Locate the Windows Biometric Service.
    3. Right-click on it and select Stop from the context menu.windows-biometric-service
    4. Then, go to This PC and navigate to C:\Windows\System32\WinBioDatabase.
    5. Back up your WinBioDatabase folder.
    6. Then delete all the files from that folder.winbiodatabase-windows-hello
    7. Go back to the Windows Biometric Service and restart it.
    8. Navigate to Settings and select Accounts.
    9. Then click on Sign-in options and register the Windows Hello Face data again.

    windows-hello-face-settings

    Conclusion

    To conclude, if Windows 10 says your camera is not compatible with Windows Face Hello, install the FaceDriver and update your camera. Then make sure the Windows Biometric Service is running. If the issue persists, reset the biometric database. Which of these solutions worked for you? Let us know in the comments below.

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  3. Anonymous
    2021-05-15T09:58:21+00:00

    no any method to set up window hello face

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  4. Anonymous
    2021-04-14T15:26:38+00:00

    Already Download Windows Hello Face Driver .

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