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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
I have the same problem with the Display Drive, Took my new Serface Pro 4 back to the Microsoft Store in Orlando FL. where I purchased it and the Tech. told me it's a known issue and Microsoft is working on a fix for it.
I am on my second Surface Pro 4. The first one was replaced within the first few days due to the fact that it had numerous issues and it finally locked up when tech support had me try and reload Windows.
My second one is better but still has issues. Although the issues seem to be somewhat less than what many people on the forum are reporting. I still get jumpy Netflix videos (at times) and the touch screen locks up several times per day. I would have to think these are driver issues and not hardware....but who knows? I will say that so far today no issues.
