surface pro 4 display adapter crash

Anonymous
2015-10-29T15:57:46+00:00

Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-02-17T23:02:27+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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Anonymous
2016-02-15T00:03:05+00:00

Hi

I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday,  seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).

WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.

Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.

Hope this helps

K

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2016-01-15T11:25:17+00:00

Try a two button reset

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

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  1. Anonymous
    2015-11-13T12:49:38+00:00

    I am having the same problem. Screen flicker on low brightness, speaker popping ( often when using on-screen keyboard) and frequent display driver crashes. The display driver recovery dialog says it is the driver for windows 8(R)? system is fully updated with all latest updates and drivers. very annoying with a brand new device!!

    Edit: Display driver keeps crashing eveytime I press back in Edge. This really needs to be fixed asap!

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  2. Anonymous
    2015-11-13T03:25:31+00:00

    My SP4 is on the latest build, firmware update and everything. I believe you are right, that it is a hardware issue - I really had hoped not. I find it odd that it's started acting up now rather than earlier. 

    Regardless, I ended up calling Microsoft support first, hoping they would have a solution - phone call gone awry, connection was horrid and the representative was unclear and in the middle of the conversation, started humming/beat boxing before discontinuing the call. Um..what?

    Then went to get help from live chat in which they told me to install the Surface drivers from:  http://www.microsoft.com/en-us/download/details.aspx?id=49498 and telling me that I'd be "good to go". That didn't work and they wanted me to do a 2-button shutdown procedure (holding the power and volume up button for 15 seconds). That didn't work either. Then they told me over email (because the SP4 had to restart when installing the driver), that I needed to download the driver. 

    ...Installed driver AGAIN, and it's still not working. I've given up and thrown in the towel, going to the Microsoft Store in two weeks to exchange it. Hopefully that will be the last of my concerns.

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