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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
Let's not be silly. Microsoft is not laughing all the way to the bank. Actually, that is Apple with their high margins.
I really doubt MS is sitting still on this, they need Surface to succeed. First gen issues with new chipsets that MS and Intel need to work out.
I too get a little frustrated, but my SP4 is more stable now with only an issue every other or so. Overall, I still like the device.
After installing to the latest update, my touchscreen doesn't seem to working correctly anymore. I tried swiping up the lockscreen and it took me several tries since the screen would swipe and halt halfway. When trying to enter in the Pin code via touch, the keyboard would drop down, unresponsive touch and every time I tried again to enter in the code, the animation/display for where touch is translates upwards to top edge of the screen, where the camera is. I ended up having to enter the code with the keyboard.
Honestly, you would think that the firmware updates are helping but it's actually making it worse.
I'm experiencing all the problems that you have stated above and it's just aggravating. I need to use it for school but with all the problems, I'm just going to stop using it and use my Macbook again.
It's really such a shame that all of these are happening, the times that I've been able to use my Pro 4, I get compliments and people staring because it's such a nifty, cool device. I find that it keeps me focused on my work as well (probably because I don't like Edge and don't bother to look on any other websites besides the ones related to school and get out ASAP). So having to stop using it is a shame, but I can't deal with all these technicalities. At least on my Macbook, it doesn't have any problems, and I'm even running their latest operating system.
