surface pro 4 display adapter crash

Anonymous
2015-10-29T15:57:46+00:00

Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-02-17T23:02:27+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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Anonymous
2016-02-15T00:03:05+00:00

Hi

I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday,  seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).

WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.

Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.

Hope this helps

K

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2016-01-15T11:25:17+00:00

Try a two button reset

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

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  1. Anonymous
    2015-12-04T12:55:35+00:00

    I changed my settings to Hibernate (on Battery) and today hit the button when I was going out for about an hour. When I returned, it still had the same % battery remaining. So that certainly helps - it didn't seem to take any significant more time to power up than on Sleep

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  2. Anonymous
    2015-12-04T06:57:01+00:00

    @ Kent, Yes, The 'standby' battery life is an issue we are working on and have been working on.  We can put the processor into a deeper sleep state than it is currently set to.  We couldn't do it at RTM for a variety of reasons, power management is a very hard computer science problem to solve especially with new silicon.  Currently it is not in the deepest "sleep" that it can be so there are wake events that would not otherwise wake it.  We will have an update for this issue sometime soon in the new year.

    One of the ways that you can improve the situation right away is to make sure you don't have web sites open that are actively streaming when you close cover of go put the device to sleep.  Especially if you have a website open that uses sound. This will keep the PLM service running.

    To make it really sip power like your pro 2 did.  Pro 2 did not have Connected Standby. It went straight to hibernate or S4.  To do this on your book or Pro4 you can make that happen.

    To do this have the device go to Hibernate (deeper sleep and not listening) instead of "Sleep" (always on or connected Standby)  I hope the picture is clear enough.

    The

    Yes, I'll do this. It's just that I've spoken with Surface USA, Surface Ireland and Surface Spain. They're all telling me that this is the normal acceptable battery drain when I know it isn't! That is what scared me, that 5% drain an hour in sleep is acceptable! It drains about half the speed as actual screen on (not doing anything, but just leaving the screen on and the SP4 booted!) Now that I know that you guys are working on it, I'll be keeping my device :) Because other than that drain, I really have 0 issues! *knock on wood*.  

    But, from what I understand, there is

    *Standby

    *Connected Standby

    *Hibernate

    *Shut down

    Is that correct? Because I understand that my SP2 and SP3 didn't have connected standby, but I had hibernate as an option after 5 hours for both devices, since I am often putting my device in my bag for minutes at a time, hibernate would take longer than sleep, and it would have adverse effects on my ssd over these past 2 years. If I am not going to use it for 5 minutes, hibernate would destroy my SSD in a few months haha. But I am certain my SP2/3 didn't hibernate, they slept. So for now, sleep for 30 minutes then hibernate, power button = hibernate, and I'll try and use hibernate more often.

    Thank you for your response. I really appreciate it. I patiently look forward to this release :).

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