surface pro 4 display adapter crash

Anonymous

Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

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Anonymous

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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Anonymous

I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).

WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.

Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.

Hope this helps

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Answer accepted by question author

Barb Bowman 80,810 MVP Volunteer Moderator

Try a two button reset

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.

The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

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655 additional answers

Anonymous

2015-12-02T17:17:35+00:00

For me the problems started before I even owned a type cover, so that rules out option 1
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Anonymous

2015-12-02T17:05:58+00:00

I already returned the SP4 (i5\8gb\256ssd\typecover without fingerprint sensor) wasn't going to gamble $1400.

A friend of mine just told me that he has a SP4 with the fingerprint sensor typecover and he doesn't get the video crashes\sleep of death. I had the normal type cover and I was constantly having this issue.

So now I am wondering: (in your experiences)

1- Does this issue only happen only when a typecover is connected?

2- Does this issue happen more frequently when a typecover is connected?

3- Which typecover do you have?

OR

4- Typecovers are not related to this issue?

OR

5- If you have time and patience to test this theory, would you please test and let me know?

I am in the market for a hybrid device but I need to get one soon. I really liked the SP4 but if this is not fixed soon, I will just get a Lenovo Yoga 900 or maybe a Dell XPS 13 (not a hybrid but awesome screen).

Thanks.
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