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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
Maybe - but I have never had an issue with any of their devices. Currently own in our family, two Macbook Airs, iMac 27, 3 iPhones and Apple TV and none of them had any issues when purchased. I have no interest in the iPad Pro, as I like the Surface Pro 4 setup better. If Apple ever does have ios issues, they issue a release extremely fast.
My main issue with the Surface Pro 4 is the battery life. I have only used it about an hour today and only have about 2 hours left. I should not have to turn things down or off to get maximum battery life either. This type of premium device should last all day. Hopefully Microsoft fixes all of these in my return period, otherwise will just return and stick to Apple.
Ok, same drivers I am looking at. But won't solve all the driver crashing issues, so step lightly. As mentioned, you cannot install those using the .exe file, you need to download the .zip file and use the Device Manager and the "Have Disc" way to install. See the install doc in the .zip file.
However, some have reported these drivers cause even more crashes.
