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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
This whole situation is a joke. Microsoft clearly doesnt care and is not listening. A massive corporation with some of the best software engineers on the planet, would be able to resolve a simple driver problem within a few days. This has been going on for weeks and no progress has been made.
Look at the history of firmware updates on the Surface Pro 3. Does that give you confidence in your SP4? From what I have read, there were dozens, DOZENS, of firmware releases for SP3. That should not EVER happen with a flagship product from a company with near limitless resources at their disposal.
Very sadly, I have given up and returned my Surface Pro 4. I absolutely LOVE the form factor and hardware design, but unfortunately we are dealing with a flat out broken product with no fix in sight.
My advice to all: RETURN YOUR SURFACES ASAP! BEFORE ITS TOO LATE! MICROSOFT WILL NOT FIX THIS! If you're not sure, just look at the history of firmware updates for SP3, as I mentioned earlier. Microsoft does not care about this issue, and will not fix it.
I still have same issue today. SP4 i5 with all updates. Several times in 1 hour.
