surface pro 4 display adapter crash

Anonymous
2015-10-29T15:57:46+00:00

Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-02-17T23:02:27+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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Anonymous
2016-02-15T00:03:05+00:00

Hi

I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday,  seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).

WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.

Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.

Hope this helps

K

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2016-01-15T11:25:17+00:00

Try a two button reset

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

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  1. Anonymous
    2015-11-24T00:05:00+00:00

    So there has to be some link with EDGE and the driver display crashes.  I bring up a website with lots of graphs in EDGE and I get the constant crashes of the display driver.   I bring up the very same site in Chrome and it works perfectly fine.

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  2. Anonymous
    2015-11-23T18:33:57+00:00

    Almost 3 days now with NO ERROR since installing and exclusively using Chrome for browsing:

    I have posted multiple times on other threads regarding the constant crash/recover that so many others have experienced with the Intel HD graphics driver, on both SP4 and Surface Book as well as other non-MS Skylake devices, apparently.

    I had the problem on my initial sbook, a replacement sbook, and then on the SP4 that replaced the replacement sbook, and multiple software and firmware updates seemed to just make the problem worse.

    I used Edge a couple times and noticed the problem, but used Firefox primarily.  A couple of days ago i got sick of adobe flash crashing on my firefox (a common problem with firefox apparently) so i disabled that addon and then decided i needed to watch something with flash so i installed the Chrome browser.

    That was two three nights ago and I have been using Chrome exclusively for browsing without a single graphics driver crash.

    (When i was using firefox, I would get the Intel graphics driver crash several times per hour (and that was in addition to all the flash crashes).

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