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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
Just reverted back to the old driver. The new one was causing my display to continually crash.
Sorry, should have been more clear on this. I "heard" this, but I am thinking the settings in IE11 would transfer to Edge.
However, Intel has new beta drivers that some has said resolved their issue. I'll be trying them myself, but I only get about 1 crash a day at most.
You need to download the .zip file, extract it and manually update the driver via Device Manager as if you run the .exe it will tell you not for your device as it is an OEM device and locked. Or just wait and these drivers will make it to Windows Update.
Thanks for the link. I just downloaded and installed the Beta driver (using Device Manager). During installation my heart stopped because the screen blanked out but it came back after a few moments and said that the driver installed successfully.
Will run it for a few days and report back. I have not had the Display Driver issue too often since I exchanged my SP4 for a new one but it did still happen. Intel claims that the new driver helps with games so I'll be interested to see if things are better.
Posted too soon, driver just crashed on me
