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For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-09-13T21:35:56+00:00 Try the workaround I posted in my previous message before losing time to do a clean install of a 1809 release, it should work on an updated version of Windows 1903, tested so far with many app/game and no more BSOD. I tried also to update the GPU driver to the latest version (436.30) and it works for now. Downside is that the GPU will go to max frequencies when a configured app is executed.
They must release an updated driver to fix it, very soon, but I think that the workaround posted is far better than rolling back with a clean install ;)
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Anonymous
2019-09-13T21:30:34+00:00 Hi MohammedTM. Yes I do feel your pain acutely. As for myself, I've probably suffered $10-12k in lost time and data because of this issue, with no way to recover said losses. Maybe Microsoft could do something to help ease the pain of affected SB2 users, like offer us new SB3 devices at 1/2 price or something like that. If they did something like that, I'm sure that they'd retain a large percentage of their currently dissatisfied customers.
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Anonymous
2019-09-13T16:11:37+00:00 I am wondering how they can knowingly sell SB2's right now knowing that if they are on 1903, the hardware that you paid extra for, NVIDIA, doesn't work? Not my style, but wouldn't be surprised to see a lawsuit from someone since i am sure they aren't putting a warning label statei: Does not work with W10 1903
I agree, they should have stopped selling or let buyers know there are critical known issues. Also, I dont think its necessarily a 1903 issue or only a 1903 issue. As I have stated many times, I have been having issues with the GPU/CPU throttling going back before 1903. Some issues surfaces around 1803/1809. It wouldn't be far-fetched to say that the SB3 would have the same issue if its built on similar firmware/drivers/etc. Whatever it is, its a complete slap in the face to Surface customers.