Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-09-13T16:02:47+00:00

    I am wondering how they can knowingly sell SB2's right now knowing that if they are on 1903, the hardware that you paid extra for, NVIDIA, doesn't work?  Not my style, but wouldn't be surprised to see a lawsuit from someone since i am sure they aren't putting a warning label statei: Does not work with W10 1903

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  2. Anonymous
    2019-09-13T15:54:07+00:00

    Losing only one day isn't as bad as I've had it. I've lost roughly 2.5 days and who knows how much useful data - mainly after discovering the convos you have on Teams aren't pulled in from the cloud - so I lost it all.

    I've had to reinstall fonts, services, remap docs, along with the apps. That set me back two days of synchronisations.

    This entire debacle, mishandling, and terrible customer service have cost me a few thousand in lost productivity. It's ironic, considering they have a Customer Engagement solution and keep talking about how important it is! I've tried tweeting at Jayz2Cents, LinusTechTips, and a few others to try to pick up some traction. However, they haven't picked it up.

    I've also exchanged a few tweets with whoever handles the @Windows account.

    This mistreatment of their customers is unacceptable. I'll never purchase a Microsoft Surface product again after this.

    That said, for me, having a vanilla installation of Windows 10 v18xx has resolved the issue. My graphics card does not switch off intermittently.

    Microsoft is now touting the Surface event in a couple weeks with zero mention of what is going on with all these critical issues that remain unresolved.

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  3. Anonymous
    2019-09-13T14:31:57+00:00

    Losing only one day isn't as bad as I've had it. I've lost roughly 2.5 days and who knows how much useful data - mainly after discovering the convos you have on Teams aren't pulled in from the cloud - so I lost it all.

    I've had to reinstall fonts, services, remap docs, along with the apps. That set me back two days of synchronisations.

    This entire debacle, mishandling, and terrible customer service have cost me a few thousand in lost productivity. It's ironic, considering they have a Customer Engagement solution and keep talking about how important it is! I've tried tweeting at Jayz2Cents, LinusTechTips, and a few others to try to pick up some traction. However, they haven't picked it up.

    I've also exchanged a few tweets with whoever handles the @Windows account.

    This mistreatment of their customers is unacceptable. I'll never purchase a Microsoft Surface product again after this.

    That said, for me, having a vanilla installation of Windows 10 v18xx has resolved the issue. My graphics card does not switch off intermittently.

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