Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
496 additional answers
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Anonymous
2019-08-05T05:12:40+00:00 Hey, Day by day,
I'm looking for some good news but nothing happens, dam Microsoft
Absolutely, I used to love the Microsoft Surface, but I have been having 1-2 crashes/hour (blue screen, black screen, buzzing screen, all types) for more than 1 month now, with no response from Microsoft. Till now I have been calm, but still no news.
Microsoft = rubbish deployment testing = pathetic customer service (why did you not test your own operating system on your own hardware? When will you take responsibility for the pain you have caused your users? Why wont you say something you damned cowards
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Anonymous
2019-08-05T04:07:18+00:00 Hey, Day by day,
I'm looking for some good news but nothing happens, dam Microsoft
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Anonymous
2019-08-05T03:58:19+00:00 Mysteryyy I feel your pain!!!! My SB2 GPU drops out with astounding regularity, sometimes with a BSOD as an added bonus!!! We are into August 2019, and I've beseeched and implored the Surface group for help, but to no avail...
I love this laptop but I am now forced to consider alternatives which I am extremely strongly against!!! The mechanical engineering that went into this thing is the best I've ever seen!
DAMN YOU MICROSOFT!!!!!! DAMN YOU