Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-07-11T05:33:39+00:00

    That's clearly not a long term solution.

    But it's a really good news that Microsoft finally admit this issue exist, and finally start to solve it after ignoring us for longer than a month.

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  2. Anonymous
    2019-07-11T01:51:29+00:00

    i have modified the settings in nvidia panel and till now the problem has gone. being usign sketchup for 1 hour without no problem.

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  3. Anonymous
    2019-07-11T00:39:57+00:00

    i have the same problem since the preview release of 1903. so i called MS back then telling them about this,  the only fix i could think about was to revert to build 1809 and that fixed the problem. i decided to wait for the official release, and give it a few months. i updated again to 1903 a week ago. and today i started to have the same problem. every time a use a GPU app like Photoshop, sketch up  the GPU gets disconnected. this didn't happen the first week with 1903, i found that strange but for me the strange this is that MS is not listening to this. i know see myself having to revert again to build 1809.

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