Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-07-09T18:00:43+00:00

    I updated my surface book 2 to windows 10 version 1903 one months ago, I have been having the Nvdia graphic 1060 disconnected from my device, which causes me headache for an entire month ( I can not work properly with the upcoming deadline ). Could Microsoft please fix this problem please?

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  2. Anonymous
    2019-07-09T17:38:15+00:00

    return back to 1809,it's the best way to fix it.

    How to roll back? After it's already 10 days later?

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  3. Anonymous
    2019-07-09T17:01:59+00:00

    Same problems to me,

    I spoke with microsoft support in Spain (I am from here) and the answer was the problem is already known by them (many reports) but, unfortunatelly, I should wait for the patch !!!,

    I am really angry also, I cannot understand this crazy situation. I cannot roll back to 1803 also (more than 10 days)

    I have the same problem as well. 

    I can not work properly without the graphic card, and been so frustrated for days!

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