Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-06-25T15:05:13+00:00

    I just returned the device got a full refund, I cant afford to have this problem, its absolutely insane for this price point that a device having GPU issues, just look else where for a 2-1 device, in my opinion. Cheaper option out there ...

    I have asked Microsoft (via email to an internal contact) to have someone comment officially. Given the silence and lack of official response, if I were in your position, I'd return for full refund as well if a brand new device. That isn't an option for everyone, although rolling back to 1809 seems to fix for some. The issue is that most are beyond the period (10 days) where you CAN roll back so a full wipe and recovery is needed to get back to a usable state, and that is a real PITA. 

    Historically, Microsoft does not comment on bugs until they have a fix, and who knows when that might be.

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  2. Anonymous
    2019-06-25T14:44:01+00:00

    I just returned the device got a full refund, I cant afford to have this problem, its absolutely insane for this price point that a device having GPU issues, just look else where for a 2-1 device, in my opinion. Cheaper option out there ...

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  3. Anonymous
    2019-06-25T09:58:55+00:00

    No, that's not an update to the post by magchild. This was an older update by the original user intothewoodscomic. 

    The workaround posted by magchild is still supposed to work - and it does for me.

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