Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  2. Anonymous
    2019-06-23T08:50:55+00:00

    Same problem.

    This happened since the day I updated to 1903 at the end of May. I wished the June update could solve this problem,but the Microsoft didn't.

    The problems are all same. After ran the Adobe or Autodesk software for a while, there will be a sound same as the one while pulling off the memory disk, and software crashed. After that the dGPU is dissapeared. A detach and reconnect can solve this.(through a hardware re-scan maybe)

    Before the June Update just the Adobe one's happened (One day while proccessing my photo it crashed about 8 times for just one photograph. At that time I didn't found out why it crashed yet but it truly make users angry. )

    After June Update the Autodesk software began to crash too, such as 3Dsmax and CAD, which didn't in the last version.

    Actually the official might already know this since my report in the early June. But clearly they haven't solved it yet.

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  3. Anonymous
    2019-06-21T09:08:44+00:00

    I tested the nvidia drivers with both windows version too and can concur that it the driver works. I'm really starting to question though, whether it's the supporting updates that follow the initial 1903 update, because as I've stated. I rolled back and then reinstalled 1903 BUT stopped the proceeding updates and the gpu(1060) is working fine. So I think there is an update in the multi that you download after the initial 1903 update that is causing the issue?

    I made an experiment to see that as well. While I cannot roll back the 1903 update, I was able to uninstall all updates delivered since then. It still crashes in my case, independent from the GPU driver that I use.

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