Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

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Anonymous

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Answer accepted by question author

Barb Bowman 80,805 MVP Volunteer Moderator

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name	Device Manager Name
Surface – System – 1.75.139.0	Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0	Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0	Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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Anonymous

2019-06-16T13:41:23+00:00

The stablest way now is to reset to 1809.

My windows old was deleted already，so it's really difficult to make this decision.Still waiting.

Well，may I ask if you have the problem that the battery always start using itself till about 80% after fully charged？That's an annoyed problem too（Sometimes I need to bring it out and found it only 80% after detach and reconnected）The computer still shows 100%，but if I disconnect and redo，it will change to 80，Then it keep charging to real 100%，then silently falls to 80 while still showing it's full，unless I detach the screen to physically refresh.

I guess there might be a threshold been set（Get into UEFI and exit could solve，but now doesn't work）

Damn Microsoft...
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Anonymous

2019-06-16T13:08:35+00:00

Actually not only the Adobe software Photoshop and Lightroom(I don't use Ai much so not sure if it crash too, I guess it will.), but also those from Autodesk, I've already seen a report said that the AutoCAD have the same issue since the June update last week. After seen it I have tried the Autodesk 3Dsmax, without doubt, it happened. Just after I opened it, the detach-sound came out again, then the dGPU gone. Well, this didn't happened last version of 1903. In last version it was just Adobe's, but now through update, it wasn't sovled, but actually worse now.
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Anonymous

2019-06-16T12:34:45+00:00

I've started having the exact same issue for no apparent reason. I'm on the Windows Insider program and am on Version 1903 Build 18362.175.

I've tried the hard reset (holding power+volume), uninstalling the card via device manager, and then reinstalling the latest SurfaceBook2 .msi files and nVidia drivers, and it still persists.

I'm a 3D artist and this is driving me crazy! :(
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