Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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Reputation points MVP
Volunteer Moderator
There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-13T16:15:10+00:00 There are new MSI's for everything EXCEPT the SB2, it appears. I got an email just now (surprisingly) in response to my email asking where these were and he said they were published. I've just sent them screenshots showing that there are no new files for SB2 based on the naming convention used for the new MSI's for the other products. Best I can do..
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-13T14:52:47+00:00 That reply was not to you, it was to mysteryyy. You've restored from a back up, we don't know if that was a good backup or not.
Thankfully, our IT department managed to dig out a tape backup with an image of 1803, so I'm running that now.
As I said, I think your best option is to wipe and reimage from a downloadable recovery
image. You will need to back up and files/data stored locally first. Go to
https://support.microsoft.com/en-us/surfacerecoveryimage and download a recovery image for your Surface. You will need a 16GB USB stick
formatted FAT32 (use a Windows computer). Best to purchase and use a new,
previously unused USB stick for this. Use FULL format and not quick format and
give the volume a name like surfboot.. There are full instructions and a video
at
The firmware won't be uninstalled and will stay at the current version. After
using the recovery image go to
https://www.microsoft.com/en-us/software-download/windows10 and select Update
Now.
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Anonymous
2019-10-13T14:49:53+00:00 I did run that script (with admin rights), but besides the standard Windows Defender update, it's showing as me being up to date.