Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

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Anonymous

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 MVP Volunteer Moderator

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name	Device Manager Name
Surface – System – 1.75.139.0	Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0	Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0	Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2019-10-13T14:17:30+00:00

If it were me, I'd try the TechNet script I mentioned earlier to reset WU.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2019-10-13T14:14:24+00:00

at one point you said

Thankfully, our IT department managed to dig out a tape backup with an image of 1803, so I'm running that now.

I think your best option is to wipe and reimage from a downloadable recovery
image. You will need to back up and files/data stored locally first. Go to
https://support.microsoft.com/en-us/surfacerecoveryimage and download a recovery image for your Surface. You will need a 16GB USB stick
formatted FAT32 (use a Windows computer). Best to purchase and use a new,
previously unused USB stick for this. Use FULL format and not quick format and
give the volume a name like surfboot.. There are full instructions and a video
at
https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download
The firmware won't be uninstalled and will stay at the current version. After
using the recovery image go to
https://www.microsoft.com/en-us/software-download/windows10 and select Update
Now.
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Anonymous

2019-10-13T14:01:33+00:00

I've had the firmware install, but I'm stuck on 1803 build 17134.1069.

I don't have an option to upgrade to v190x right now.

The feature update is still blocked.

There are several ways to upgrade to 1903 despite a windows update block. Not going to go off-topic in this thread but you can simply use Microsoft's updater tool on their website or download a copy of it and upgrade.
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