Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-10-07T21:57:00+00:00 A fix for this issue is currently available through our Windows Insider Program.
To join the Windows Insider Program go to Settings > Update & Security > Windows Insider Program and click Get Started. You will need to provide a Microsoft Account and when prompted choose Release Preview. Selecting Release Preview will upgrade you to 19H2 version of Windows and provide you the latest Surface updates before they are more broadly available. You can always go to Settings > Update & Security > Windows Insider Program to opt-out of receiving preview updates.
This fix will be generally available through Windows Update as soon as it completes our quality testing.
More details about 19H2 here
- Eddy
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Anonymous
2019-10-07T19:48:23+00:00 At least we will know that we need something by then.
But it throws that tech support's message about a late Q1 2020 release down the pan.
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Anonymous
2019-10-07T19:04:27+00:00 Those recommending to revert to an earlier version of Windows may want to reference the chart at: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet