Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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Reputation points MVP
Volunteer Moderator
There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-09-20T17:25:50+00:00 Because I work in the software industry, the longer this goes on, the more interested I become in what the root issue is. MS knows this bug exists and knows its impact to their premier device so I'm sure this is categorized as a Sev 1 or Sev 2 customer reported issue. They will be taking it seriously and prioritizing resources to fix it. The fact that it is taking this long must mean it is a difficult or risky fix. We'll never know the technical details but I'm sure they would be interesting. If there was a quick easy fix, MS would have delivered it by now.
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Anonymous
2019-09-20T10:08:19+00:00 I've lost hope in them communicating anything positive.
I'm back on 18xx but have random USB disconnects with my wired mouse. My screen also decides to auto-adjust brightness too, despite it being turned off.
Thinking they may have some sway, I tweeted famous tech YouTubers, but I have had no luck there.
I'm jumping ship for sure.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-09-20T09:53:38+00:00 Pretty sure its both a Windows 10 AND firmware/driver issue. There are multiple issues with the SB2 GPU. Blue screens, black screens, throttling, disconnects, etc.
Well, yeah, there are indeed other issues that have been there forever.
Microsoft needs to actually communicate with their customers on ALL of these
issues.