Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
Answer accepted by question author
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
496 additional answers
Sort by: Most helpful
-
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-09-19T16:50:41+00:00 First, the lack of communications on this issue is appalling.
Second, my OPINION is that it is more than a driver update that is needed.
Because they finally blocked 1903 on Surface Book 2 (although if you manually
check for updates, sadly it will still install), it sure appears that this is an
issue with the OS as opposed to a driver. And they didn't block 1903 on Studio.
It's really hard to say because Microsoft is not communicating with customers on
this issue. -
Anonymous
2019-09-19T16:40:56+00:00 Interesting update on Surface Studio 2 (https://support.microsoft.com/en-us/help/4477038/surface-studio-2-update-history)
NVIDIA GeForce GTX 1060 – Display adapters
NVIDIA GeForce GTX 1070 – Display adapters
- 26.21.14.3140**improves Pen latency, and improves device stability with updated NVIDIA driver support.
When for Surface Book 2???
It's really absurd to find this bad support for a device in this price range.
Hope for a serious resolution!
-
Anonymous
2019-09-17T10:32:05+00:00 If you've just bought it - send it back.
Surface Book 3 is due out in a few weeks, if you want to risk it. Right now, I'd recommend jumping to Lenovo or Razer.
They don't use proprietary cards and run off standard drivers. Less risk. More productivity.