Surface Book 2 throttles excessively, often down to 0.4 GHz

Here the linkfor Reddit

Well, this issue has drawn big circles now. Link for Reddit here.

I am also affected, I noticed it with the room temperatures rising to 30°C here in Switzerland.

I will return my SB2, it would be better to ask for a refund, now that I return my 4th device.

Microsoft is doing a poor job of explaining why a $3000 device should throttle to 400MHZ in slightly hotter environments.

This is not an ultrabook nor a notebook or tablet if this was engineered this way.

thanks for letting me know! If you don't mind me asking, how did you contact Microsoft about this? I'm in Europe and wouldn't know if I should call their helpdesk, or send them email..

apologies for my ignorance.

I'm seeing same issues with no relieve when lowering temps.

I cannot return this device as many others and require this device to work properly for daily work, so would really appreciate either a solution or an ETA for a solution.

Microsoft offered me an Advanced Exchange Option as I think they call it, where they send me a new device and afterwards I'll return the old one. caveat is, and it's a big one, they will hold a charge of 3,300 EUR on my credit card in the meantime. Not everyone has that luxury, and I had to confer with the bank in order to get a new overdraw limit, something that cost me an extra 100 EUR that I can't recoup.

Micrsooft Support, after a lot of troubleshooting concluded it was a hardware fault, but seeing the frequency of people and the fact that it happens more with rising ambient temperature, makes me think it's either the firmware, or an OS bug. I haven't attempted using another OS to boot from, but it'd be interesting to see if throttling happens in Linux as well.

I'm seeing same issues with no relieve when lowering temps.

I cannot return this device as many others and require this device to work properly for daily work, so would really appreciate either a solution or an ETA for a solution.