New Surface Pro 7 shutting down randomly

Anonymous
2020-02-11T05:44:13+00:00

I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-04-05T20:51:19+00:00

    Just opened the box and within hrs it keeps shutting down. Model:i5, 8gb, 256,- will be sending back for immediate refund after reading these reviews. Guess l wont be investing in the stock either. Rubbish. 

    macbook here we come

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  2. Anonymous
    2020-04-05T06:22:46+00:00

    EXACT SAME issue here, purchased pro 7 in FEB FOR 1000USD+ and it cant even handle the basics of a running device.!! Absolutely mortified I fell into this trap and i'm abroad so have no option to return it!!

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  4. Anonymous
    2020-04-04T14:20:58+00:00

    I found this solution elsewhere and posted it in another thread. I’ve had no problems for the last 2 weeks. 

    Disable the "Panel Self Refresh" option in the Intel Graphics Command Center:

    • "I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."

    I tried this and so far it works, my Surface Pro 7 hasn't shut down and hasn't overheated since I did this.  You need to download the Intel Graphics Command Center from Microsoft store.

    Thanks!

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