sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

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Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

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Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

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  1. Anonymous
    2012-11-07T23:44:02+00:00

    I think it's very cool that you guys are offering exchanges for this though, and I thought you might like to hear something positive with all the constant negativity you probably have to deal with.

    Except for the fact that if you bought in a bundle, you have to send back both the tablet AND the Touch Cover, and from what I can see, there's no way to have an advance replacement sent (aka you have to be without the device for a few days).

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  2. Anonymous
    2012-11-07T23:12:23+00:00

    Unless this is a symptom of a deeper problem, I'm fine with keeping mine as it is now.  It's a very minor inconvenience that rarely happens. I think it's very cool that you guys are offering exchanges for this though, and I thought you might like to hear something positive with all the constant negativity you probably have to deal with.

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  3. Anonymous
    2012-11-07T18:51:40+00:00

    reverse issue here; when I mute the surface and put it to sleep (button or timeout), it unmutes the device so I hear notifications in the middle of the night. I have the 32gb with touch cover.

    t

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