sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

Was this answer helpful?

10+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

Was this answer helpful?

7 people found this answer helpful.
0 comments

194 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-11-07T17:28:54+00:00

    with me it happened when the device dims or sleeps and is woken up with the touch cover attached

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-11-07T13:03:10+00:00

    I get random muting as well. I always have the touch cover installed, but it will mute even when I am not touching any part of the cover or surface. I can be 5 ft away watching something and it will randomly mute.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-11-07T09:00:33+00:00

    I returned my 32GB Surface (on which I had this issue) and got a 64GB one and haven't run into this issue since (I've been playing with it for more than a couple hours now). If you folks can, you should consider simply exchanging your Surfaces; MSFT has a 14-day return policy. You never know how long it will take MSFT to fix this issue via a software update (that is, if it CAN be fixed in software and is  not a hardware issue).

    Was this answer helpful?

    0 comments