Surface Duo fingerprint security option now missing

Anonymous
2021-08-30T16:01:29+00:00

The fingerprint reader of my Duo suddenly stopped working. I noticed that the fingerprint option in settings\security is not showing up anymore.

Phone has the latest update.

Any suggestions on how to fix this?

Not willing to try to reset to factory settings given how much time it takes to reconfigure the phone.

Thanks

Surface | Surface Duo | Safety and security

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  1. Anonymous
    2022-02-11T08:51:03+00:00

    My Surface Duo USB port crack around it and still under one year warranty however response from Microsoft Support is to contact them. So I contacted them but they are asking for $760 Canadian for shipping the unit for repair. This is a well know deficiency of the frame construction around the USB C-Port and they are well aware of the issue but they simply want to make more money out of their poor case design. The frame around the unit like all other similar cell phones should have been metal. This is my first Microsoft hardware purchase and unfortunately would the last one. I will start posting my comments where ever possible to advise others to stay away from purchase of such poor constructed unit with such high price.

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  2. Anonymous
    2022-02-11T20:24:54+00:00

    What does this have to do with my issue with the fingerprint reader?

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  3. Anonymous
    2022-04-28T04:58:18+00:00

    I have surface duo 2 and my fingerprint sensor not working, I went into settings also its no longer there, only pin or pattern object

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  4. Anonymous
    2022-02-13T16:47:09+00:00

    What does this have to do with my issue with the fingerprint reader?

    I believe MehranN2 posted this identical comment in six threads.

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  5. Anonymous
    2021-09-06T15:07:07+00:00

    I had this same problem and I think it, for me, it was due to moisture. Let me explain...

    I just got back from a bike ride and I was very sweaty. I got a phone call and after there was sweat around the ear speaker where I was listening on the call. Shortly after that I got the message saying the fingerprint sensor was not available. Shortly after, it was no longer in the settings.

    Fix that worked for me...

    I put the phone in a sealed bag with rice for a few hours and it corrected the issue.

    So, if you bring your phone in the bathroom when you shower, this could be your issue.

    I hope this helps

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