Surface Pro 7 (i7, 16GB, 512GB) - Battery Life?

Anonymous
2019-11-04T13:14:39+00:00

I picked up a Surface Pro 7 on launch but I'm really struggling with the battery life, with light usage (a few office apps and a few tabs in Edge) I'm struggling to get more than 5 hours, even with Battery Saving mode on, brightness at around 20-25 and nothing running the back ground.

I've updated everything to it latest version, surely I should be seeing better battery life than this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-01-02T23:46:24+00:00

    Any updates on this Issue? I'm considering returning my Suface Pro 7.

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  2. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-12-04T14:59:33+00:00

    >Are there any news on an update or whether it's even possible to fix it?

    >

    I don't have answers to either question. I'm an unpaid volunteer and a customer

    like you.

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  3. Anonymous
    2019-12-04T07:54:12+00:00

    Are there any news on an update or whether it's even possible to fix it? 

    I'm not going to keep my Surface Pro 7 i7 if 4-5 hours of OneNote is all I get. This thing is a failure.

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  4. Anonymous
    2019-11-29T02:00:56+00:00

    Hi 哉萌 & Kkabir,

    Thanks for your post, if the steps that we provided won't work, please proceed on doing a Reset or a Recovery Image on your Surface Device, perhaps it's a software issue on your Surface devices.

    Doing RESET (keep my files) on your device is advisable. Since your concern only shows up during long time usage.

    • This option uses the devices Hard Drive Partition to reimage the device.
    • This option can delete personal data (the customer can choose Keep my files or Remove everything).
    • It will need to reinstall desktop apps.
    • It will need to run updates upon completion.
    • If there is an issue with the partition, the issue may still occur after the reset.

    If doing Reset won't help, you may proceed on doing a Recovery Image.

    https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive

    Please let us know if that helps.

    Regards,

    Edd

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  5. Anonymous
    2019-11-24T18:20:12+00:00

    Hey,

    I just bought the Surface Pro 7 i5 128gb version. This is my first Surface and I absolutely love it. But the problem is, I am also struggling to get more than 5 hours of battery life with just surfing on edge and using Microsoft word mostly. I downloaded the latest firmware and drivers but nothing has changed. I wanted to try the solution you posted but wanted to make sure, does the HD video have to be downloaded on the surface or can I play one from online? If the battery life doesn't improve I will most likely have to return this and go with something that gives me a bit more.

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