missing ssd drive

Anonymous
2019-03-20T15:35:56+00:00

has anyone had missing ssd drive issues with the surface studio v1 2tb 128 sdd- I have had two machines both new and can not find the drive - 6 weeks of dealing with problem - costing me money - and I must of spoken to support least 10 times and IT support least 5 who keep linking to machine and telling me it's not there - not getting anywhere with this - so would help to know if anyone else has been through this and how it was resolved - feel I'm going crazy - thank you

Surface | Surface Studio | Power and battery

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  1. Anonymous
    2019-03-21T16:06:50+00:00

    thank you - not sure I will do that my self lol - little scared when it comes to doing bits like that lol but i will read it and get the IT to do it lol not that I have faith in them- but least I won't have to send this one back - - thank you for all your help - xt

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-03-21T15:46:37+00:00

    OK, I've heard back and as I stated originally, you should not see the "C" drive

    as a separate drive as it is used for caching.  He told me that the Surface Data

    Eraser should put the drive back to the correct configuration. documentation at

    https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser   the

    download itself is at

    https://www.microsoft.com/en-us/download/details.aspx?id=46703

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  3. Anonymous
    2019-03-21T14:47:37+00:00

    thank you that's really kind xt

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