missing ssd drive

Anonymous
2019-03-20T15:35:56+00:00

has anyone had missing ssd drive issues with the surface studio v1 2tb 128 sdd- I have had two machines both new and can not find the drive - 6 weeks of dealing with problem - costing me money - and I must of spoken to support least 10 times and IT support least 5 who keep linking to machine and telling me it's not there - not getting anywhere with this - so would help to know if anyone else has been through this and how it was resolved - feel I'm going crazy - thank you

Surface | Surface Studio | Power and battery

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  1. Anonymous
    2019-03-21T12:47:37+00:00

    thank you this is my other machine

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-03-21T11:31:02+00:00

    Everything looks normal. You won't actually "see" the SSD as it is used for

    "caching" to speed things up. There's a technical discussion (for another

    purpose) at

    https://answers.microsoft.com/en-us/surface/forum/surfstudio-surfdrivers/replaced-hdd-with-an-ssd-but-now-the-hybrid-drive/bf4be806-cd4f-4c34-adf2-5c4667f24e98

    that addresses the sophisticated configuration.

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  3. Anonymous
    2019-03-21T11:02:11+00:00

    David Expert was a tech support scammer and his post was removed. Do NOT call

    the phone number in the email you received.

    The original Studio had these configurations :

    Rapid Hybrid Drive options: 64GB SSD with 1TB HDD, 128GB SSD with 1TB HDD, 128GB

    SSD with 2TB HDD

    Please type

    this pc

    in the Cortana-search box

    and open This PC

    get a screen shot and include it in a reply

    pics

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  4. Anonymous
    2019-03-21T11:01:13+00:00

    David Expert was a tech support scammer and his post was removed. Do NOT call

    the phone number in the email you received.

    The original Studio had these configurations :

    Rapid Hybrid Drive options: 64GB SSD with 1TB HDD, 128GB SSD with 1TB HDD, 128GB

    SSD with 2TB HDD

    Please type

    this pc

    in the Cortana-search box

    and open This PC

    get a screen shot and include it in a reply

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  5. Anonymous
    2019-03-21T10:58:59+00:00

    pics  as requested

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